REGAN ANDRE
Denham Springs
Summary
Qualified Certified Medical Assistant with background in assisting healthcare professionals and providing patient care. Skilled in clinical procedures and medical administration, contributing to improved patient outcomes. Demonstrated ability in patient communication and maintaining medical records efficiently.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Ochsner Health Center
12.2021 - Current
- Administered patient care procedures, ensuring compliance with healthcare regulations and protocols.
- Assisted in developing patient treatment plans, enhancing overall care coordination and communication.
- Conducted routine clinical tasks, including vital sign measurements and specimen collection for laboratory analysis.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Trained and mentored new medical assistants, fostering a collaborative team environment and improving service delivery.
- Streamlined appointment scheduling processes, increasing efficiency in patient flow management within the clinic.
- Evaluated patient feedback to identify areas for improvement in service delivery and patient satisfaction levels.
- Led quality assurance initiatives, implementing best practices to enhance overall operational excellence in clinical settings.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Nurse Tech
Total Occupational Medicine
10.2016 - 11.2020
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
- Apply clean dressings, slings, stockings, or support bandages, under direction of nurse or physician.
- Assist nurses or physicians in the operation of medical equipment or provision of patient care.
- Change bed linens or make beds.
- Clean and sanitize patient rooms, bathrooms, examination rooms, or other patient areas.
- Collect specimens, such as urine, feces, or sputum.
- Communicate with patients to ascertain feelings or need for assistance or social and emotional support.
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
- Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities.
- Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.
- Record height or weight of patients.
- Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
- Restock patient rooms with personal hygiene items, such as towels, washcloths, soap, or toilet paper.
- Set up treating or testing equipment, such as oxygen tents, portable radiograph (x-ray) equipment, or overhead irrigation bottles, as directed by a physician or nurse.
- Stock or issue medical supplies, such as dressing packs or treatment trays.
- Transport patients to treatment units, testing units, operating rooms, or other areas, using wheelchairs, stretchers, or moveable beds.
- Explain medical instructions to patients or family members.
- Lift or assist others to lift patients to move them on or off beds, examination tables, surgical tables, or stretchers.
- Provide information such as directions, visiting hours, or patient status information to visitors or callers.
- Transport specimens, laboratory items, or pharmacy items, ensuring proper documentation and delivery to authorized personnel.
Medical Technician
Core Occupational Medicine
01.2012 - 09.2016
- Record patients' medical history, vital statistics, or information such as test results in medical records.
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
- Interview patients to obtain medical information and measure their vital signs, weight, and height.
- Clean and sterilize instruments and dispose of contaminated supplies.
- Show patients to examination rooms and prepare them for the physician.
- Explain treatment procedures, medications, diets, or physicians' instructions to patients.
- Help physicians examine and treat patients, handing them instruments or materials or performing such tasks as giving injections or removing sutures.
- Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
- Perform routine laboratory tests and sample analyses.
- Contact medical facilities or departments to schedule patients for tests or admission.
- Change dressings on wounds.
- Operate x-ray, electrocardiogram (EKG), or other equipment to administer routine diagnostic tests.
- Set up medical laboratory equipment.
- Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms.
- Inventory and order medical, lab, or office supplies or equipment.
- All onsite occupational medical testing, such, drug screens of all kinds, pulmonary test, hearing test, respirator fit test, blood collections.
Education
EMT -
National Emergency Medical Services Academy
Baton Rouge, LA05.2007
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient care
- Clinical documentation
- Medication administration
- Electronic health records
- Vital sign monitoring
- Patient documentation
- Wound care
- Patient assessments
- Inventory and supply management
- Inventory management
- Medical records management
- Conflict resolution
- Payment collection
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Triage assessment
- Basic life support
- Team collaboration
- Verbal and written communication
- Patient education
- Safety compliance
- Phlebotomy techniques
- Infection control
- Telephone etiquette
- Blood pressure measurement
- Schedule coordination
- Injection administration
- Medical records oversight
- Healthcare procedures
- Workflow organization
- Insurance confirmation
- Sample collection procedures
- Treatment setup
- HIPAA protocols
- Clinical applications
- Customer service
- Vital signs monitoring
- Direct patient care
- Maintaining confidentiality
- EMR / EHR
- Immunization administration
- Medical terminology knowledge
- Reliable team player
- Phlebotomy
- Electronic medical records
- Patient flow management
- Compassionate
- Patient-focused care
- CPR
- First aid
- Procedure assistance
- Patient relations
- Adaptable
- Appointment setting
- Patient care coordination
- Simple dressings
- Insurance verification
- Monitoring patient progress
- Trustworthy companion
- Medical procedures
- Complex Problem-solving
- Valid Louisiana driver's license
- Compassionate caregiver
- Prioritizing stat orders
- Lab equipment calibration
- Lab equipment operation
- Patient management
- Reliable transportation
- Companionship and emotional support
- Professional bedside manner
Accomplishments
- Completed my NHA CCMA course June of 2025.
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
- Became a preceptor for new staff members at my current job in 2024
Certification
Emt
Timeline
Certified Medical Assistant
Ochsner Health Center
12.2021 - Current
Nurse Tech
Total Occupational Medicine
10.2016 - 11.2020
Medical Technician
Core Occupational Medicine
01.2012 - 09.2016
EMT -
National Emergency Medical Services Academy