Regina Brecheen

Work History

Clinica Operations Manager

Lcmc Health

08.2023 - 06.2024

Reduced operational expenses by optimizing resource allocation and managing budgets prudently.
Enhanced staff productivity through effective training programs and performance management strategies.
Developed key performance indicators to monitor departmental progress and identify areas for improvement.
Established effective communication channels between departments, fostering a collaborative work environment.
Coordinated multidisciplinary team meetings to discuss complex cases and devise individualized treatment plans for patients.
Oversaw daily operations of the clinic, including staff scheduling, patient flow management, and facility maintenance.
Recruited trained, and mentored new employees, fostering their professional development within the organization.
Conducted performance evaluations for staff members, identifying strengths as well as areas for growth and improvement opportunities.
Championed continuous learning opportunities for staff through workshops or seminars resulting in higher competency levels among employees.
Evaluated and analyzed patient feedback to identify gaps in service delivery, implementing effective solutions that led to increased satisfaction rates.
Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Managed 17 employees with various personalities and from different cultures for 5 Cardiologist practice with 6 outreach locations.
Regularly evaluated employee performance and provided feedback.
Oversaw overall operation of nursing services and patient care.
Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
Selected, promoted and terminated staff members.
Handled job duties for staff members which were unavailable or out of office.
Managed daily operations of 17-person clinic supporting approximately 300-315 patients per week in up to 6 locations,
Created work schedules for 17 employees and oversaw functioning of billing department.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Ordered all pharmacy supplies and kept check on inventory levels.

Clinical Supervisor

HCA/LCMC

09.2022 - 08.2023

Developed and adjusted work schedules for staff.
Assessed patients, determined needs and managed care.
Identified nurses' and staff training needs and devised training programs to close gaps.
Developed improvement plans to solve problems and improve lagging areas.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Communicated with patients, ensuring that medical information was kept private.
Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

Patient Care Technician

HCA

01.2014 - 05.2023

Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
Answered patient assistance calls, assessed needs, and offered qualified support.
Maintained clean and safe environment to promote patient safety and comfort.
Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Supported patient admissions, discharges, and transfers to promote team productivity.
Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.

Medical Assistant

HCA/LCMC

07.2018 - 09.2022

Sanitized, restocked, and organized exam rooms and medical equipment.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Obtained client medical history, medication information, symptoms, and allergies.
Performed medical records management, including filing, organizing and scanning documents.
Collected and documented patient medical information such as blood pressure and weight.
Called and faxed pharmacies to submit prescriptions and refills.
Documented vital signs and health history for patients in clinic and hospital environments.
Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Completed clinical procedures and gathered patient data for interpretation by physician.
Taught patients about medications, procedures, and care plan instructions.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Completed EKGs and other tests based on patient presentation in office.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Oriented and trained new staff on proper procedures and policies.
Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Helped improve patient outcomes by educating and advising on relevant treatments and care.
Collected pertinent data and calculations to aid physician in interpreting results.
Implemented care and efficiency improvements to support and enhance office operations.

Personal Sitter/Caregiver

Gigi's Angel Care/Self Employed

02.2010 - 01.2015

Employed positive and caring employee's to provide the care and compassion that I believed in for the patients and their families.
Employed and Supervised 4 employees. Made staffing schedules for each.
Established Team priorities, maintained schedules, and monitored performance.
Assisted patients and family of patients who were on Hospice due to declining health, Dementia, or Alzheimer's with day to day care.
Administered medications according to instructions on prescription bottles. Provided safe transportation to and from Doctor appointments.
Assisted with meal preparation, light housekeeping and laundry to support family needs.
Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Entrusted to handle confidential and sensitive situations in professional matter.
Provided compassionate and patient-focused care to cultivate well-being.
Monitored clients' overall health and well-being and noted significant changes.
Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Liaised with key accounts to deliver targeted administrative household support.

Office Manager

Internal Medicine Clinic

10.2007 - 02.2010

Maintained computer and physical filing systems.
Created, maintained and updated filing systems for paper and electronic documents.
Updated reports, managed accounts, and generated reports for company database.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Coordinated special projects and managed schedules.
Coached new hires on company processes while managing employees to achieve maximum production.
Controlled finances to lower costs and keep business operating within budget.
Reported to senior management on organizational performance and progress toward goals.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assisted in organizing and overseeing assignments to drive operational excellence.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Summary

Overview

Work History

Clinica Operations Manager

Clinical Supervisor

Patient Care Technician

Medical Assistant

Personal Sitter/Caregiver

Office Manager

Education

No Degree - Patient Care Technician/EKG Technician

Skills

Timeline

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