Regina Taylor
Shreveport
Summary
Dynamic manager with expertise in customer service and team leadership. Proven ability to enhance customer satisfaction and streamline loan processing, driving efficiency and relationship building.
Overview
13
13
years of professional experience
Work History
Manager
American Cash Advance
Bossier City, LA
10.2012 - Current
- Managed portfolio of high-value loans, maintaining strong relationships with clients throughout repayment period.
- Enhanced customer satisfaction with timely and accurate loan assessments, providing clear communication throughout the process.
- Reduced loan processing time by implementing efficient workflow management systems.
- Consistently met sales targets through proactive client outreach and relationship building efforts.
- Negotiated favorable terms with borrowers during loan restructuring processes, improving repayment success rates.
- Ensured compliance with federal regulations by maintaining up-to-date knowledge of lending guidelines and consistently updating company policies.
- Improved loan approval process efficiency by streamlining documentation and application procedures.
- Implemented comprehensive marketing campaigns targeting prospective borrowers in need of financing solutions, generating increased leads for the business.
- Managed a high-performing team of lending professionals, consistently exceeding departmental goals in areas such as customer satisfaction and loan origination volume.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
Education
High School Diploma -
Fair Park High School
Shreveport, LA05-1994
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- 14 years of clerical work
- 14 years of management experience
Timeline
Manager
American Cash Advance
10.2012 - Current
High School Diploma -
Fair Park High School