REGINA TANT
Ponchatoula
Summary
Dedicated professional with experience in office management, healthcare and customer support pursuing a Call Center Representative position. Skilled at connecting with clients over the phone, demonstrating empathy in every interaction and delivering effective solutions that foster trust and satisfaction.
Overview
20
20
years of professional experience
Work History
Front Desk Coordinator
Gastro Group
07.2025 - Current
- Handle high-volume inbound calls from patients
- Schedule and manage appointments
- Answer questions and provide accurate information
- Verify patient information during check-in and check-out
- Coordinate information between patients and providers
Courier Driver
Arrive on Time Medical
06.2024 - 06.2025
- Communicated with patients and healthcare facilities by phone
- Resolved delivery questions and service issues
- Documented order and delivery information accurately
- Ensured timely and accurate delivery of medical supplies to healthcare facilities
Office Manager
Zeigler Tree and Timber Inc.
08.2021 - 06.2024
- Handled customer and vendor calls and emails
- Answered questions regarding billing, invoices and account status
- Generated invoices and tracked payments
- Entered and maintained accurate financial records
- Followed up with customers to resolve outstanding balances
- Reconciled company accounts as needed
Medical Assistant
Dr. Allen Frieberg
10.2010 - 08.2021
- Answered phones and scheduled patient appointments
- Assisted patients with insurance and billing questions
- Maintained accurate patient records
- Built strong working relationships with insurance providers to support timely claim payments
Assistant Manager
Cypress Lake Apartments
10.2005 - 09.2010
- Scheduled and maintained appointments
- Conducted credit and background screening for prospective residents
- Managed resident accounts, financial records and leasing documentation
- Investigated resident complaints and disturbances and coordinated resolutions
- Maintained full occupancy through leasing coordination and resident relations
- Filed and maintained records
Education
High School Diploma - Business Degree
Delgado Community College
New Orleans, LA01.1993
High School Diploma -
Bonnabel High School
Kenner, LA01.1991
Skills
- Customer service
- Customer relations
- Problem resolution
- Relationship building
- Conflict resolution
- Microsoft Excel
- Payment processing
- Customer satisfaction measurement
- Scheduling
- Call management
- Paperwork processing
- Appointment scheduling
- Documentation
- Administrative support
- Complaint resolution
- Data entry
- Critical thinking
- Active listening
Timeline
Front Desk Coordinator
Gastro Group
07.2025 - Current
Courier Driver
Arrive on Time Medical
06.2024 - 06.2025
Office Manager
Zeigler Tree and Timber Inc.
08.2021 - 06.2024
Medical Assistant
Dr. Allen Frieberg
10.2010 - 08.2021
Assistant Manager
Cypress Lake Apartments
10.2005 - 09.2010
High School Diploma - Business Degree
Delgado Community College
High School Diploma -
Bonnabel High School