Summary
Overview
Work History
Education
Skills
Timeline
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Regine Neal

Bossier City

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Experienced with medication dispensing, patient communication, and inventory management. Utilizes pharmaceutical software and compounding techniques to maintain high standards of care. Knowledge of regulatory compliance and quality assurance ensures safe and effective pharmacy operations.

Overview

7
7
years of professional experience

Work History

Certified Pharmacy Technician

CVS Pharmacy
07.2024 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.

Customer Service Representative

Teleperformance
02.2018 - 02.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

Certificate - Pharmacy

Ayers Career College
12.2024

High School Diploma -

Bossier High School
05.2017

Skills

  • Scheduling
  • Complaint resolution
  • Report Generation
  • Information Security
  • Data Entry
  • Call Management
  • Appointment Scheduling
  • Account updating
  • Attention to detail
  • Problem-solving skills
  • Customer service

Timeline

Certified Pharmacy Technician

CVS Pharmacy
07.2024 - Current

Customer Service Representative

Teleperformance
02.2018 - 02.2024

High School Diploma -

Bossier High School

Certificate - Pharmacy

Ayers Career College

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Regine Neal