Reila Smith
Bossier City
Summary
Dedicated Paraprofessional with an associate degree and pursuit of full teaching licensure. Supports diverse learners through behavioral interventions and collaboration with lead teachers on engaging lesson plans. Utilizes current pedagogical training to empower students across all ability levels, fostering equitable learning environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Special Education Paraprofessional
Bossier Parish Schools
Bossier City
08.2025 - Current
- Collaborated with educators to develop tailored lesson plans and instructional resources for diverse learning needs.
- Implemented individualized support plans for students with diverse learning needs.
- Facilitated small group activities to enhance student engagement and support individualized learning outcomes.
- Monitored student behavior and applied positive reinforcement strategies effectively.
- Assisted teachers in classroom management to ensure an optimal learning environment.
- Communicated with parents regarding student progress and specific educational requirements to foster a supportive learning environment.
- Organized classroom materials to maintain order and cleanliness.
- Supported students with special needs during lessons and activities.
Technical Customer Service Representative
General Dynamics
Bossier City
05.2021 - 08.2025
- Provided technical support for software and hardware issues, resolving customer challenges effectively.
- Resolved complex inquiries via phone, email, and chat channels.
- Trained new team members on customer service protocols and technical systems.
- Documented interactions in CRM for accurate record-keeping.
- Handled escalated cases, ensuring timely resolutions and maintaining high customer satisfaction.
- Led product demonstrations, improving user understanding and encouraging engagement.
Paraprofessional
Linwood Public Charter School
Shreveport
02.2018 - 05.2021
- Implemented individualized support plans for students with diverse learning needs.
- Supported students with special needs, fostering an inclusive environment during lessons and activities.
- Facilitated small group activities, boosting student engagement and improving learning outcomes.
- Assisted teachers in managing classroom behavior, contributing to effective instructional strategies.
- Organized classroom materials to maintain an orderly and conducive learning environment.
Education
Associate of Science - Human Services
Southern University At Shreveport
Shreveport, LA12.2012
Bachelor of Science - Liberal Studies
Reach University
Oakland, CASkills
- Individualized support
- Classroom management
- Lesson planning
- Curriculum development
- Behavior monitoring
- Student engagement
- Technical support
Certification
5089 praxis
Timeline
Special Education Paraprofessional
Bossier Parish Schools
08.2025 - Current
Technical Customer Service Representative
General Dynamics
05.2021 - 08.2025
Paraprofessional
Linwood Public Charter School
02.2018 - 05.2021
Associate of Science - Human Services
Southern University At Shreveport
Bachelor of Science - Liberal Studies
Reach University