Rena Clement
Thibodaux
Summary
Highly dedicated and energetic Sales manager with 4 years of experience emphasizing customer satisfaction. An organized and clear professional with proven sales/marketing skills and a desire to learn more. I'm an out-of-the-box thinker that's motivated at sales and customer account managing. I have a lot of experience working for a diverse group of organizations and clients. I gained expertise in data analysis, publication marketing, and web-based advertising. Looking to utilize my existing skill set to obtain a position with a company profitability further.
Overview
11
11
years of professional experience
2007
2007
years of post-secondary education
Work History
Cashier
Shell Gas Station
Thibodaux
10.2023 - 02.2025
- Assistant customs
- Check customs out
- Make deposits
Sales Associate
Aaron's Rent-to-own
Morgan City
01.2019 - 01.2022
- Built personal connections through product education and up-selling techniques while interacting with each customers per shift.
- Generated checklists for my store duties including physical inventory counts, stocking, and opening/closing duties, each day.
- Greeted customers with a smile within 15 seconds of store entry, asking what brings them in today. How big is the household and room size to directing them to their desired products while providing accurate and helpful information about products.
- Performed cashier duties including accurately handling cash, checks, and credit card transactions.
- Modified customer service by anticipating customers needs demonstrating compassion and care in all interactions.
Front Desk Clerk/Housekeeping
Courtyard By Marriott
07.2017 - 04.2019
- Executed various management tasks, ensuring that the hotel's high standards were met and all policies and procedures fully followed.
- Handled bookings, greeted customers, maintained records and documents of guests, and collected payments.
- Reviewed and answered guests' questions and resolved any issues; answered the phone and responded to emails.
- Conducted weekly reports and proactively participated in weekly team meetings with managers, made and confirmed reservations.
- Increased guest satisfaction and hotel rates.
Sales Associate
Metro PCS
04.2014 - 02.2016
- Find the phone that best meets their needs of gigabytes & storage.
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
- Listen attentively to caller needs to ensure a positive customer experience.
- Access electronic and paper cataloging systems to look up product info and availability.
Education
GED
Thibodaux, LASkills
- Sales expertise
- Customer Service Experience
- Customer Relationship building
- Customer account management
- New account development
- Closing strategies
- Cash management
- Marketing
- Computer Network
- Selling Techniques
- Lead qualification
- Problem-solving skills & critical thinking
- Product knowledge & development
- Presentations and Proposals
- Time management
- Ability to analyze & interpret data
- Goal driven
- Integrity
- Cash handling
- Point of sale
- Inventory management
- Transaction processing
- Sales techniques
- Customer relationship management
- Product knowledge
- Record keeping
- Problem solving
- Customer service
- Cash handling and management
- Time management skills
- Merchandise restocking
- Credit card processing
- POS systems
- Customer service excellence
Timeline
Cashier
Shell Gas Station
10.2023 - 02.2025
Sales Associate
Aaron's Rent-to-own
01.2019 - 01.2022
Front Desk Clerk/Housekeeping
Courtyard By Marriott
07.2017 - 04.2019
Sales Associate
Metro PCS
04.2014 - 02.2016
GED