Renee Joseph
Arabi
Summary
Dynamic Stateroom Stewardess with a solid background in hospitality at Viking, excelling in guest relations and safety awareness. Proven ability to maintain impeccable cleanliness and deliver outstanding service, ensuring guest satisfaction. Recognized for effective teamwork and prioritization, consistently enhancing the onboard experience through exceptional communication and attention to detail.
Overview
16
16
years of professional experience
1994
1994
years of post-secondary education
Work History
Stateroom Stewardess
Viking
New Orleans
2024.08 - Current
- Responded quickly and efficiently to guest requests such as extra towels or toiletries.
- Handled inquiries from guests regarding amenities and services offered onboard the cruise ship.
- Demonstrated ability to work independently and handle multiple tasks simultaneously under pressure.
- Reported any maintenance issues or suspicious activities immediately to supervisor.
- Organized linen closets, vacuumed carpets, dusted furniture, cleaned bathrooms, according to safety protocols.
- Maintained cleanliness of staterooms, public areas, and corridors on a daily basis.
- Displayed strong attention to detail while cleaning assigned staterooms.
- Delivered exceptional hospitality by providing personalized attention at all times.
- Provided efficient and friendly room service to guests in their staterooms.
Cabin Attendant
American Queen Voyage
New Albany
2019.09 - 2024.07
- Ensured accurate stocking of supplies within the stateroom as per company policies.
- Disinfected equipment and supplies with germicides or steam-operated sterilizers.
- Changed and laundered bedspreads, sheets, and blankets to remove dirt.
- Delivered items to guests in timely, courteous, and professional manner.
- Replenished hotel rooms with drinking glasses, linens, and bathroom supplies to maintain adequate stock of items for guests.
- Cleaned and returned rooms to occupant-ready status for prompt turnover.
- Collaborated effectively with team members in order to provide exceptional customer service experience.
Server
Harrahs Casino and hotel
New Orleans
2010.08 - 2017.01
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Used good communication skills to reduce guest dissatisfaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Memorized menu to help diners make informed meal choices.
- Assisted with training of new staff members.
Education
O Perry Walker High School
New Orleans, LASkills
- Exceptional communication
- Room preparation
- Housekeeping knowledge
- Teamwork
- Work prioritization
- Guest relations
- Safety awareness
- Professional appearance
- Cleaning techniques
- Guest engagement
- Safe food handling
Timeline
Stateroom Stewardess
Viking
2024.08 - Current
Cabin Attendant
American Queen Voyage
2019.09 - 2024.07
Server
Harrahs Casino and hotel
2010.08 - 2017.01
O Perry Walker High School