Renica Brooks
Denham Springs
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
7
7
years of professional experience
Work History
Night Auditor/Front Desk Clerk
Baton Rouge Marriott
Baton Rouge
05.2025 - 04.2026
- Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
- Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution
- Balance all hotel and restaurant transactions daily, including credit cards, cash, and change funds.
Customer Service Representative
Affordable Home Furnishings
Baton Rouge
02.2024 - 12.2025
- Helping customers through the buying process
- Greeting and engaging with clients
- Building relationships and repeat business.
- Experience with sales software, POS systems, and inventory management tools
Temp Disaster Case Manager
Catholic Charities
Baton Rouge
09.2021 - 08.2023
- Conducted thorough assessments to identify client needs and develop individualized care plans
- Maintained accurate and up-to-date documentation of client interactions, progress, and outcomes
Administrative Assistant
Garden View Assisted Living
Baton Rouge
03.2022 - 12.2022
- Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
- Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
- Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
Leasing Agent
Parc at Denham Springs
Denham Springs
06.2019 - 05.2020
- Conducted property tours for prospective tenants, highlighting key features and amenities to drive leasing interest
- Utilized CRM software to track leads, follow up with prospects, and maintain accurate records of all interactions
- Responded promptly to tenant inquiries, addressing concerns or maintenance requests in a timely manner
Education
High school or equivalent - Upper secondary education
Mentorship Academy High School
Baton Rouge, LASkills
- Client communication
- Microsoft Office
- QuickBooks Online
- Medical receptionist
- Typing
- Multi-line phone systems
- Maintaining an organized workspace
- Technical Proficiency
- Task prioritize
- Front Desk
- Office experience
- Bookkeeping
- Microsoft Excel
- Customer communication
- Payroll data entry
- Computer skills
- Hotel and accommodations guest check-in
- Microsoft Outlook Calendar
- Insurance verification
Languages
English
Timeline
Night Auditor/Front Desk Clerk
Baton Rouge Marriott
05.2025 - 04.2026
Customer Service Representative
Affordable Home Furnishings
02.2024 - 12.2025
Administrative Assistant
Garden View Assisted Living
03.2022 - 12.2022
Temp Disaster Case Manager
Catholic Charities
09.2021 - 08.2023
Leasing Agent
Parc at Denham Springs
06.2019 - 05.2020
High school or equivalent - Upper secondary education
Mentorship Academy High School