Reva Flowers
Hammond
Summary
Professional in customer support, equipped to handle inquiries and resolve issues efficiently. Skilled in communication, problem-solving, and time management. Proven ability to collaborate effectively within teams and adapt to changing demands. Known for strong commitment to achieving results and ensuring customer satisfaction.
Overview
12
12
years of professional experience
Work History
Virtual Customer Service Representative
Arise Platform
07.2020 - Current
- Answered live online chats to give quick answers and solve problems faster.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
Administrative Assistant
Sanderson Farms
07.2015 - 07.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
Assistant Manager
Maurices
03.2013 - 07.2015
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Education
Associate of Science - Business Administration And Management
Baton Rouge Community College
Baton Rouge, LA12-2025
Skills
- Call Center Operations
- Online chat
- Multi-line phone talent
- Complaint resolution
- Retail store support
- Service standard compliance
- Revenue Quotas
- Business Growth
- CRM software
Timeline
Virtual Customer Service Representative
Arise Platform
07.2020 - Current
Administrative Assistant
Sanderson Farms
07.2015 - 07.2020
Assistant Manager
Maurices
03.2013 - 07.2015
Associate of Science - Business Administration And Management
Baton Rouge Community College
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