Rhian Turner
Slidell
Summary
Dedicated and reliable professional with 2+ years of customer service experience in high-volume retail environments. Excels at communicating effectively, solving problems quickly, managing multiple priorities, and learning new systems fast. Proven ability to deliver excellent support while maintaining accuracy and professionalism under pressure. Ready to bring strong organizational skills and a positive team mindset to an office or administrative role.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Store Associate
Aldi
Slidell
06.2025 - Current
- Assisted customers with product inquiries and selection.
- Maintained store cleanliness and organized merchandise displays.
- Operated cash register and processed customer transactions efficiently.
- Answered telephone to give callers store information and look up order details.
Customer Service Team Lead
Walmart
Slidell
12.2024 - Current
- Led customer service team to resolve inquiries and enhance client satisfaction.
- Trained new associates on company policies and customer service best practices.
- Monitored team performance to ensure adherence to service standards and protocols.
- Coordinated schedules and workflows to optimize team efficiency during peak hours.
- Facilitated communication between departments to address customer concerns effectively.
- Participated in recruitment activities such as interviewing potential candidates for open positions.
- Created reports outlining customer service metrics such as response times, resolution rates, and first-contact resolutions.
- Managed daily operations of the team including scheduling shifts, assigning tasks.
Customer Service Associate
Walmart
Slidell
09.2023 - 12.2024
- Assisted customers with product selections and inquiries.
- Managed inventory levels on the sales floor daily.
- Resolved customer complaints with effective communication skills.
- Collaborated with team members to maintain store organization.
- Provided information on promotions and loyalty programs to customers.
- Greeted customers and identified their needs.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Performed additional duties as assigned by management team.
Education
Associate of Arts - Communications
Delgado Community College
New Orleans, LA 08.2024 - 05.2026
Skills
- Data Entry & Record Management
- Team leadership
- Effective communication
- Microsoft Office (Word, Excel, Outlook)
- Digitally Proficient
- POS Systems & Digital Tools
Timeline
Store Associate
Aldi
06.2025 - Current
Customer Service Team Lead
Walmart
12.2024 - Current
Associate of Arts - Communications
Delgado Community College
08.2024 - 05.2026
Customer Service Associate
Walmart
09.2023 - 12.2024