Rhonda Tarver
Bogalusa
Summary
Accomplished Commercial Lines Manager with a proven track record at Spears Insurance Agency, showcasing expertise in portfolio management and exceptional client relationship building. Achieved a 95% portfolio retention rate through strategic risk analyses and personalized insurance solutions. Skilled in loss control and fostering teamwork, I excel in driving revenue growth and ensuring client satisfaction.
Overview
16
16
years of professional experience
Work History
Commercial Lines Manager
Spears Insurance Agency
06.2021 - Current
- Provided informed guidance to assist clients in choosing commercial insurance products to suit business needs.
- Managed accounts in Louisiana market with territory size of $1,000,000.
- Developed and maintained client base resulting in 95% portfolio retention.
- Maintained up-to-date expertise on industry trends and regulatory changes to ensure compliance and adaptability within the organization.
- Optimized workflows by implementing efficient organizational systems for managing files, correspondence, and documentation.
- Increased renewal retention rates by proactively addressing client concerns, maintaining open lines of communication, and demonstrating a commitment to exceptional service.
- Conducted comprehensive risk analyses to provide tailored insurance solutions for businesses across various industries.
- Coordinated with claims departments to expedite resolution of complex claims, minimizing financial impact on clients'' businesses.
Insurance Agent
Bill McGehee Insurance Agency
06.2016 - 06.2021
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
Insurance
Moore & Jenkins Insurance Agency
06.2009 - 06.2016
- Communicated with supervisors on insurance issues, trends and reimbursement setbacks affecting cash flow by monitoring insurance accounts.
- Assisted clients with understanding personalized insurance coverage and benefits.
- Submitted insurance and bond invoices for payment.
- Enhanced customer satisfaction by providing personalized insurance solutions for individual needs.
- Streamlined insurance processes for increased efficiency and customer satisfaction.
- Responded to correspondence from insurance companies to verify client's coverage.
- Navigated complex insurance policies and payment processes for seamless client experiences.
- Reviewed and verified customer information and insurance provider information.
- Boosted sales performance through effective cross-selling of additional insurance products.
Education
No Degree - General Studies
Southeastern Louisiana University
HammondHigh School Diploma -
Ben's Ford Christian Academy
Bogalusa, LA05-1994
Skills
- Loss control
- Prospecting strategies
- Portfolio management
- Cold calling
- Vendor relationship management
- Marketing expertise
- Policy management
- Claims handling
- Underwriting expertise
- Revenue growth strategy
- Commercial portfolio management
- Client relationship building
- Proposal writing
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Reliability
Timeline
Commercial Lines Manager
Spears Insurance Agency
06.2021 - Current
Insurance Agent
Bill McGehee Insurance Agency
06.2016 - 06.2021
Insurance
Moore & Jenkins Insurance Agency
06.2009 - 06.2016
No Degree - General Studies
Southeastern Louisiana University
High School Diploma -
Ben's Ford Christian Academy
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