Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Biggers

West Monroe

Summary

I am well qualified for many job requirements as I have held many positions and titles. I feel that I will be a great asset to any company that I am employed with. I also have knowledge of many computing systems from IOS to Microsoft applications. My experience in all of my past jobs have enriched me so that I can step up to any challenge that may come my way. I only want to further my work path to advance my career. I feel that I am an asset to any company that wil provide me the ability to achieve my goals.

Overview

28
28
years of professional experience

Work History

Sales Support Specialist

REPUBLIC NATIONAL DISTRIBUTING COMPANY
09.2012 - Current
  • Managed customer accounts, responding to inquiries and resolving customer service issues
  • Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
  • Assisted customers with sales needs such as inventory and shipping questions.
  • Prepared and presented sales reports and customer profiles to upper management.
  • Developed and maintained relationships with key accounts and existing customers.
  • Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
  • Documented customer complaints and completed corrective action requests.
  • Contributed to team objectives in fast-paced environment.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Built relationships with customers and community to promote long term business growth.
  • Contributed to event marketing, sales and brand promotion.
  • Kept detailed records of daily activities through online customer database.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Sales and Delivery

Sanders Wholesale
08.2002 - 09.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Fostered positive working relationships with regular customers.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Inspected load security and checked for damages.

Purchasing Agent

Tom Sanders Building Mart
08.1998 - 08.2002
  • Maintained complete documentation and records of all purchasing activities.
  • Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
  • Performed monthly reconciliation of open purchasing orders.
  • Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Tracked inventory shipments and prepared spreadsheets detailing item information.
  • Communicated frequently with stores and vendors to manage orders and verify revisions on purchase orders.
  • Computed and created purchase orders in [System] to monitor stock levels, verify purchase requisitions, and expedite customer orders.
  • Determined lowest possible cost, factoring in quality, and reliability and negotiated favorable contracts.
  • Employed expert inventory management and oversight skills to formulate business metrics and meet corporate goals.
  • Accepted and processed supply requests from staff, and placed orders per procedures.
  • Maintained documentation for all purchases.
  • Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
  • Collaborated with internal departments to identify and manage demand for material and services.
  • Searched for hard-to-find items and found high-quality, reliable vendors.

Shipping Warehouse Supervisor

Sun Chemical
03.1995 - 08.1998
  • Maintained service quality by establishing and enforcing organization standards.
  • Reached out to customers, carriers and other warehouse personnel to coordinate shipments and correct orders.
  • Balanced loads and secured items for safe and damage-free transport to destinations.
  • Worked professionally with team members and across departments to meet demands of high-volume environment.
  • Completed fast loading and unloading of trucks carrying freight and materials.
  • Followed safe handling processes for different types of loads and materials.
  • Entered information into warehouse management system using handheld scanners and computer terminals.
  • Checked orders with care and proactively handled issues impacting order accuracy or delivery deadlines.
  • Used correct, safe processes for operating material handling forklifts, pallet jacks and hand trucks.
  • Assisted with regular cycle counts and large-scale inventory audits to maintain accurate records.
  • Upheld company standards for quality, performance and accuracy across outbound operations.
  • Developed and maintained good working relationships with fellow employees, delivery drivers and vendors.
  • Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
  • Checked and rechecked orders before packaging and shipping items.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.

Education

No Degree - Accounting And Business Management

ULM
Monroe, LA

Skills

  • Merchandise Recommendations
  • Purchase Packaging
  • Strong Communication and Interpersonal Skills
  • Cognos Impromptu
  • Item Number Management
  • Item Ticketing and Pricing
  • Exceeding Customer Expectations
  • Excellent Written and Verbal Communication
  • Sales Planning
  • Operational Efficiency
  • Merchandise Financing
  • Sales Records Management
  • Flexible Hours
  • Goal-Driven
  • Merchandising and Display
  • Sales Systems
  • Merchandise Receiving and Handling
  • Team Cooperation
  • Sales Support
  • Deep Knowledge of Business
  • Store Policies and Procedures
  • Ability to Lift 40 Pounds
  • Order Optimization
  • Meeting Sales Goals
  • Delivery Arrangements
  • Remote Programming
  • Building Customer Loyalty
  • Sales Contracts
  • Positive Customer Engagement
  • End Cap Placement
  • Video Streaming
  • Effective Customer Communication
  • Adaptable and Flexible
  • Retail Metrics and Goals
  • Security Practices
  • Computer Proficiency and Microsoft Office
  • Customer Service and Assistance
  • Customer Relationship Management
  • Speech Clarity
  • Energy and Physical Stamina
  • Providing Feedback
  • Safety and Cleanliness Standards

Timeline

Sales Support Specialist

REPUBLIC NATIONAL DISTRIBUTING COMPANY
09.2012 - Current

Sales and Delivery

Sanders Wholesale
08.2002 - 09.2012

Purchasing Agent

Tom Sanders Building Mart
08.1998 - 08.2002

Shipping Warehouse Supervisor

Sun Chemical
03.1995 - 08.1998

No Degree - Accounting And Business Management

ULM

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Richard Biggers