Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Honor Role and Top of Class
Generic

Richard Broussard

Marksville

Summary

Dynamic and results-driven professional with extensive experience at Paragon Casino Resort. Proven track record in staff management and customer service, enhancing team productivity and satisfaction. Skilled in training and mentoring, with a strong focus on operational efficiency and problem resolution. Committed to fostering a positive work environment and achieving organizational goals.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Supervisor

Paragon Casino Resort
02.2019 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Valet

Paragon Casino Resort
03.2010 - 02.2019
  • Maintained cleanliness of work sites, parking spaces, and guest services stations.

Housekeeper

Paragon Casino Resort
06.2003 - 03.2010
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Assistant Manager

Paragon Casino Resort
05.1999 - 06.2003
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Slot Supervisor

Paragon Casino Resort
08.1997 - 05.1999
  • Improved customer satisfaction by addressing concerns and resolving issues promptly and professionally.
  • Increased efficiency in slot machine operations through routine maintenance and timely repairs.
  • Evaluated employee performance regularly against established benchmarks for continuous improvement opportunities in productivity levels within the department.
  • Ensured casino floor integrity by monitoring activities for adherence to policies and procedures.

Education

BBA - Business Administration And Technology

American Intercontinental University
Shaumburg, IL
04-2020

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service

Accomplishments

I have been studying business and the arts for the past 40 years and I feel they are perfectly complimented to allow for a full and comprehensive perspective which gives me an edge and higher ability to handle and prosper in this job as an election committee member.

Certification

I have several technological certificates emphasizing on computer hardware applications as well as software analyses and utilization skills.

Interests

My main passion in life is art and music and these disciplines allow me to be a calmer, more patient, and positive employee as well as a member of my community At the same time I also have a passion for business and even though these two discipline's are seemingly unrelated and opposites I on the contrary feel that one discipline helps and fosters the other and as a result I am a more well rounded and highly effective employee

Timeline

Supervisor

Paragon Casino Resort
02.2019 - Current

Valet

Paragon Casino Resort
03.2010 - 02.2019

Housekeeper

Paragon Casino Resort
06.2003 - 03.2010

Assistant Manager

Paragon Casino Resort
05.1999 - 06.2003

Slot Supervisor

Paragon Casino Resort
08.1997 - 05.1999

BBA - Business Administration And Technology

American Intercontinental University

Honor Role and Top of Class

I received straight A's except for one B and one C in my last two classes and that was because I thought they were going to extend our deadlines but they did not causing me to not be able to complete the classes as thoroughly as the others for which I was offered such a deadline extension.

Similar Profiles

CREATE PROFILE
Richard Broussard