- Gym Workouts
- Playing Sports
- Backpacking and Hiking
- Team Sports
- I participate in various sports activities for physical activity, camaraderie, and personal growth
Richard Derrick
Homer,LA
Summary
Knowledgeable Branch Manager with strong background in managing branch operations and ensuring consistent customer satisfaction. Demonstrated ability to lead teams effectively and implement strategic initiatives that enhance operational efficiency. Proven expertise in problem-solving and financial management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Branch Manager
Dakota Premium Hardwoods
03.2023 - Current
- Oversee daily branch operations, ensuring efficiency and profitability
- Develop and implement strategic initiatives to drive revenue growth
- Lead, train, and manage a high-performing team to enhance productivity and customer satisfaction
- Maintain compliance with company policies, safety standards, and industry regulations
- Foster relationships with clients and vendors to expand market presence
- Analyze financial reports to optimize budgeting and resource allocation
Operations Manager
Dakota Premium Hardwoods
02.2020 - 03.2023
- Managed daily operations, ensuring efficient workflow and resource allocation
- Led operational strategies that improved efficiency and reduced costs
- Supervised logistics, inventory management, and warehouse operations
- Developed and implemented training programs to enhance team performance
- Maintained compliance with company policies and safety regulations
- Assisted in budgeting and financial planning to optimize operational costs
Manager, Logistics and Operations Center
Diamond WTG Engineering & Services
07.2017 - 02.2020
- Held associates accountable for meeting operational guidelines, brand standards, customer service expectations, and company policies
- Drove shrink results through compliance with safety, cycle counting, and loss prevention guidelines
- Managed business operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance
- Managed the performance of team members, conducted performance appraisals, and managed promotion recommendations
- Increased employee job satisfaction with hands-on, motivational approaches
- Resolved problems, provided open communication, and recommended discipline and terminations
- Increased revenue and reduced risk by enforcing company policies and compliance measures
Warehouse Operations Manager
Dakota Premium Hardwoods
03.2013 - 07.2017
- Consulted with customers to understand needs and suggest optimal products
- Provided fast, friendly, and knowledgeable support for business needs
- Optimized inventory levels and maintained organized supplies for forecasted demands
- Collaborated with team members to achieve daily assignments and performance targets
- Reviewed operations regularly to identify opportunities for process improvement
- Led teams through routine operations and unexpected challenges with strong decision-making skills
- Assigned work to warehouse team members based on incoming orders to maintain efficiency
- Trained junior employees on tasks such as receiving and proper stocking/storage procedures
- Managed supply orders, organization, and rotation to maintain stock efficiency
Education
Associate of Science - Physical Security Practices
Community College of The Air Force
Ft. Worth, TX08.1988
Associate of Arts - Business Administration
Weatherford Jr. College
Weatherford, TX06.1984
Skills
- Branch Operations Oversight
- Leadership Development
- Strategic Sales Development
- Customer Engagement Strategies
- Budget Management Skills
- Risk Management Expertise
- Operational Efficiency Enhancement
- Strategic Planning
Certification
- CPR Certified
- DOT Compliance Training (Substance Abuse & Alcohol)
- Continuous updated training on DMSI / Agility ERP system
Accomplishments
- Increased branch revenue by 21% in FY 2024.
- Successfully led the team to reduce overtime by 12% while increasing productivity by 30%.
- Improved customer satisfaction ratings by 18% through enhanced service initiatives.
- Improved customer satisfaction through workplace efficiency for will-call customers.
- Worked with Dallas City inspectors to reduce air particulates and position the company within the tolerance limits of city regulations.
Interests
Timeline
Branch Manager
Dakota Premium Hardwoods
03.2023 - Current
Operations Manager
Dakota Premium Hardwoods
02.2020 - 03.2023
Manager, Logistics and Operations Center
Diamond WTG Engineering & Services
07.2017 - 02.2020
Warehouse Operations Manager
Dakota Premium Hardwoods
03.2013 - 07.2017
Associate of Science - Physical Security Practices
Community College of The Air Force
Associate of Arts - Business Administration
Weatherford Jr. College
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