Richard Teshawn Miller
Metairie,LA
Summary
Dedicated to satisfying customer needs with high-quality automotive support. Proficient in changing oil and filters, as well as maintaining additional systems such as tires. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Offering strong foundation in technical problem-solving and customer service, eager to learn and develop in Senior Service Technician role. Delivers ability to quickly absorb and apply new technical information, along with hands-on skills in diagnostics and repair. Ready to use and develop mechanical and electrical troubleshooting skills in Senior Service Technician role.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Sr. Service Technician
Jiffy Lube
7212 Veterans Memorial Blvd
04.2023 - Current
- Diagnosed and repaired various vehicle issues to ensure optimal performance and customer satisfaction.
- Led training sessions for new technicians, enhancing team skills and service quality.
- Implemented process improvements that increased operational efficiency in service delivery.
- Conducted regular safety inspections and maintained compliance with industry standards.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Improved equipment efficiency by performing regular maintenance tasks and timely repairs.
- Diagnosed and repaired various vehicle systems, ensuring optimal performance and customer satisfaction.
Certified Lube Technician
Driven Brands(Take 5 Oil Change)
3401 Williams Blvd. Kenner, La. 70065
08.2022 - 08.2023
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Greeted customers and answered questions about oil changes and other services.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Checked fluids, tires, brakes, and other systems as part of [Number]-point inspection.
- Worked alone or in team-based systems to complete up to [Number] oil changes each day.
Education
High School Diploma -
East Jefferson High School
Metairie, LA05.2024
Skills
- Diagnostic Procedures
- Safe Vehicle Operations
- Customer Satisfaction
- Vehicle Oil Change
- Filter Replacement
- Vehicle Inspection and Maintenance
- Complete Work Orders
- Fluid Checks
- Coolant Flushes
- Machine operation
Certification
- Certified Lube Technician, Driven Brands
Timeline
Sr. Service Technician
Jiffy Lube
04.2023 - Current
Certified Lube Technician
Driven Brands(Take 5 Oil Change)
08.2022 - 08.2023
High School Diploma -
East Jefferson High School