Summary
Overview
Work History
Education
Skills
Timeline
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Richelle Thompson

Gray

Summary

Dynamic Patient Access Representative with proven expertise at Ochsner St. Anne Hospital, excelling in insurance verification and customer service. Adept at enhancing patient experiences through strong empathy and effective problem-solving. Successfully managed high-volume calls while maintaining HIPAA compliance, ensuring accurate patient registration and fostering positive relationships with healthcare providers.

Overview

10
10
years of professional experience

Work History

Patient Access Representative

Ochsner St. Anne Hospital
Raceland, LA
02.2018 - 04.2026
  • Answered incoming phone calls professionally and directed calls appropriately
  • Checked patients into the Epic system using three patient identifiers
  • Scanned insurance cards and driver’s licenses into patient records
  • Collected patient copays and obtained required patient signatures
  • Assisted doctors and nurses by faxing and emailing paperwork promptly
  • Took and delivered messages for medical staff in a timely manner
  • Maintained HIPAA compliance and protected patient confidentiality
  • Greeted patients and visitors warmly while providing excellent customer service

Patient Access Representative Remote

United Healthcare
Remote
01.2016 - 02.2018
  • Answered high-volume inbound calls from patients and healthcare providers in a professional manner
  • Assisted patients with scheduling appointments, verifying insurance coverage, and updating demographic information
  • Registered patients accurately while maintaining HIPAA compliance and confidentiality
  • Reviewed and verified insurance eligibility and benefits information
  • Documented patient information and call details accurately in company systems
  • Provided excellent customer service while resolving patient questions and concerns
  • Assisted with referrals, authorizations, and coordination of patient services
  • Managed electronic medical records and data entry with accuracy and attention to detail
  • Worked efficiently in a fast-paced remote work environment while meeting productivity goals
  • Communicated effectively with medical offices, providers, and insurance representatives

Education

Diploma - Nursing Education

Blue Cliff College
LA
02.2018

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Phone and email etiquette
  • Strong empathy
  • Problem-solving
  • Relationship building
  • Payment processing

Timeline

Patient Access Representative

Ochsner St. Anne Hospital
02.2018 - 04.2026

Patient Access Representative Remote

United Healthcare
01.2016 - 02.2018

Diploma - Nursing Education

Blue Cliff College

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Richelle Thompson