Rickeia Finley

Adept Technical Support Representative with a proven track record at Foundever, enhancing customer success through expert remote support and technical troubleshooting. Elevated first-call resolution rates significantly, leveraging critical thinking and active listening to streamline support processes. Specializes in diagnosing complex issues, underscoring a commitment to efficiency and high-quality service.

Developed exceptional problem-solving skills and technical expertise in fast-paced support environment. Demonstrated ability to communicate effectively with diverse users and resolve complex issues efficiently. Seeking to leverage these transferable skills in new and dynamic field.