Ricky MaGee Jr.
Ruston
Summary
Organized and technically proficient professional with a solid foundation in Business Management and Computer Information Systems, seeking a Desk Administrator position. Expertise in Salesforce integration and customer service coordination, contributing to enhanced operational workflows and customer satisfaction through meticulous quoting and renewal management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Retail Sales Consultant
AT&T
Ruston
02.2025 - Current
- Upsold advanced connectivity solutions by recommending compatible AT&T hardware and service enhancements based on thorough customer needs assessments, contributing to increased revenue per transaction.
- Generated accurate quotes and proposals for customer service plans and hardware, aligning pricing tiers and promotional discounts with customer needs to enhance satisfaction.
- Troubleshot and resolved customer service issues by liaising between customers and technical support teams, ensuring effective communication and swift resolutions.
- Coordinated tracking of service plan renewals and hardware warranty statuses, ensuring timely notifications and uninterrupted service for customers.
Store Manager
City Gear LLC
Ruston / New Orleans
08.2019 - 02.2025
- Spearheaded weekly Email marketing campaigns using Salesforce Marketing Cloud, increasing customer engagement by 18% and directly supporting documented lead conversion efforts for 10+ product promotions throughout an 18-month retail sales cycle.
- Directed Salesforce integration for 10+ monthly sales campaigns, accelerating lead tracking accuracy by 22% and ensuring consistent sales documentation across a $1.5M annual revenue retail operation over 18 months.
- Led team development and operational workflows, enhancing overall productivity through clear communication and procedural adherence.
- Managed merchandise presentation and promotional visibility, enhancing organization of sales documentation and scoping notes.
- Oversaw inventory management and financial compliance, reducing shrinkage through precise tracking and systematic oversight of processes.
Data Entry Clerk
Seasons
New Orleans
12.2012 - 08.2019
- Processed high volumes of confidential information with precision, ensuring timely data input and validation to uphold integrity of organizational records.
- Entered and updated large datasets in internal systems, verifying accuracy and completeness to streamline workflow operations across multiple departments.
- Ensured strict adherence to protocols and accurate activity documentation, a key skill for maintaining CRM records and following scoping procedures.
- Managed document control processes, establishing systematic filing system to enhance data accuracy and facilitate quick customer/internal reference.
Education
BBA - Business Management
Grambling State University
Grambling, LA12-2023
BBA - Computer And Information Systems
Grambling State University
Grambling, LA12-2023
Skills
- Point of Sale Systems
- Salesforce expertise
- Database systems and management
- SQL and cloud databases
- Cloud computing concepts
- Technical troubleshooting
- Network troubleshooting
- System optimization
- Python programming
- PowerShell scripting
- Data analysis and adaptability
- Problem solving and critical thinking
- Effectiveness strategies
- Communication skills
Websites
Certification
- Foundations of Cybersecurity
- Manage Security Risk
- IT Security
Timeline
Retail Sales Consultant
AT&T
02.2025 - Current
Store Manager
City Gear LLC
08.2019 - 02.2025
Data Entry Clerk
Seasons
12.2012 - 08.2019
BBA - Business Management
Grambling State University
BBA - Computer And Information Systems
Grambling State University