RICKY S BARKSDALE
Albany,LA
Summary
Successful Executive with over 8 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
10
10
years of professional experience
Work History
Service Sales Executive
Johnson Controls
01.2023 - Current
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
- Organized due diligence in preparation for sale of business unit.
- Conducted business forecasts to identify recent developments.
- Collaborated with back-office team members to facilitate seamless business execution.
- Identified opportunities to expand or shift course to take advantage of changes in market.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Grew existing account by prospecting new business relationships and maintained existing through regular communications and effective account management
- Hosted Lunch and Learns with customers to create product awareness and introduce new products to territory
- Exceeded 2024 Yearly $500k quota by 400%, on track to exceed 2025 Yearly $2 million quota by 175%
- Assisted in establishing Louisiana State Contract with Johnson Controls and Sourcewell Cooperative agreement.
Service Sales Representative
Bernhard MCC
06.2022 - 01.2023
- Met with customers to discuss and ascertain needs, tailor solutions and close deals
- Worked with operations team to bid local government projects
- Contacted new and existing customers to discuss how their needs could be met through specific products and services
- Grew existing accounts by prospecting new business relationships and maintained existing through regular communications and effective account management
- Maintained account base of 5-10 accounts
- Created estimates for projects for quoted jobs and retrofit solutions.
- Sold over 700k in project and maintenance agreements.
HVAC Service Representative
Johnson Controls
08.2021 - 05.2022
- Performed cost-benefit and needs analysis of existing/potential customers
- Establish, develop, and maintain positive business and customer relationships
- Reached out to customer leads through cold calling methods
- Expedited the resolution of customer problems and complaints to maximize satisfaction
- Met with customers to discuss and ascertain needs, tailor solutions and close deals
- Contacted new and existing customers to discuss how their needs could be met through specific products and services
- Grew existing accounts by prospecting new business relationships and maintained existing through regular communications and effective account management
- Maintained account base of 25-30 accounts
- Completed SPIN sales training along with JCI Sales Builder Program
- Utilized Salesforce for pipeline management and daily customer interaction metrics
- Increased sales by utilizing Install Base tool Entytle and NxGen
- Was on plan to exceed Year 1 goal of 250K.
Outside Sales
Triplex, Inc.
07.2019 - 08.2021
- Developed sales contracts for orders obtained and submitted for processing
- Met with customers to discuss and ascertain needs, tailor solutions and close deals
- Contacted new and existing customers to discuss how their needs could be met through specific products and services
- Grew existing account by prospecting new business relationships and maintained existing through regular communications and effective account management
- Hosted Lunch and Learns with customers to create product awareness and introduce new products to territory
- Increased territory sales volume by 125%, bringing the average sales dollars for territory from $750,000 to $1.69 million.
Inside Sales
Triplex, Inc.
01.2018 - 07.2019
- Utilized digital and telephone approaches to generate sales leads
- Collected information on sales and service issues to provide effective resolutions
- Set up new accounts, established customer credit, and set up payment methods
- Emphasized product features based on analysis of customers' needs
- Developed and deepened customer relationships to drive revenue growth
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries
- Maintained friendly and professional customer interactions at all times
- Answered customers' questions regarding products, prices and availability
- Drove revenue dollars to complete branch plan of $1.5 million in first year of employment.
Outside Sales Representative
Tradesmen International
06.2017 - 02.2018
- Developed sales contracts for orders obtained and submitted orders for processing
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals
- Contacted new and existing customers to discuss how their needs could be met through specific products and services
- Completed daily outbound calls, up to 2 hours per day
- Attended monthly sales meetings and quarterly sales trainings
- Delivered pricing, explained credit terms and other bid specifications
- Built relationships with customers and the community to promote long term business growth
- Managed a portfolio of 26 accounts and $50,000 in sales monthly
- Developed new business relationships and maintained existing through regular communications and effective account management
- Negotiated prices, terms of sales and service agreements
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory
- Identified prospective customers by using business directories and following leads from existing clients
- Kept detailed records of daily activities through online customer database
- Exceeded team sales goals by 50%
- Increased sales volume by adding 15 accounts in the Baton Rouge and Geismar territory.
Field Service Representative
The Empire Company
09.2015 - 05.2017
- Consistently prepared reports and sales forecast for each store each month
- Worked diligently with Lowes receiving, management, and inventory teams during Flood of 2016 to ensure customers needs met and inventory maintained
- Copied, logged and scanned supporting documentation for all store audits and pack outs reports.
- Advocated for client needs within The Empire company to improve experience and increase customer retention.
- Investigated and resolved customer inquiries and complaints quickly.
Education
No Degree - Occupational Health And Industrial Hygiene
Southeastern Louisiana University
Hammond, LADiploma -
Albany High School
07.2011
Skills
- Customer Service
- Communication
- Public Speaking
- Servant Leadership
- Relationship Builder
- Customer Relations
- Customer Retention
- Vendor Negotiations
- Sales Analysis
- Partnership Development
Affiliations
- UPCI Licensed Minister
- Member of Industry of Faith
Volunteer Experience
- Volunteer Pastor at The River Church
- Licensed Minister in United Pentecostal Church International- 2012-Present
- Louisiana Hyphen Director-Present
- Louisiana Section One Student Director - 2018-2021
Timeline
Service Sales Executive
Johnson Controls
01.2023 - Current
Service Sales Representative
Bernhard MCC
06.2022 - 01.2023
HVAC Service Representative
Johnson Controls
08.2021 - 05.2022
Outside Sales
Triplex, Inc.
07.2019 - 08.2021
Inside Sales
Triplex, Inc.
01.2018 - 07.2019
Outside Sales Representative
Tradesmen International
06.2017 - 02.2018
Field Service Representative
The Empire Company
09.2015 - 05.2017
Diploma -
Albany High School
No Degree - Occupational Health And Industrial Hygiene
Southeastern Louisiana University
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