Riley Burton
Shreveport
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
New Beginnings Florist
11.2025 - Current
- Assisted customers with product selections and inquiries, enhancing overall shopping experience.
- Processed orders efficiently, ensuring accurate fulfillment of customer requests.
- Maintained cleanliness and organization of floral displays to attract customer interest.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
General Dynamics
02.2023 - 11.2025
- Resolved customer inquiries via phone, email, and chat to ensure timely support.
- Collaborated with team members to identify process improvements and enhance service delivery.
- Managed high volumes of inquiries while maintaining consistent service quality standards.
- Actively participated in team meetings to share insights and strategies for better customer engagement.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Cashier
New Beginnings
01.2017 - 02.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Developed and maintained strong relationships with clients, fostering loyalty and repeat business.
Education
High School Diploma -
North Caddo Magnet Highschool
Vivian, LA05-2016
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Quality assurance
- MS office proficiency
- Software troubleshooting
- Computer skills
Timeline
Customer Service Associate
New Beginnings Florist
11.2025 - Current
Customer Service Representative
General Dynamics
02.2023 - 11.2025
Customer Service Cashier
New Beginnings
01.2017 - 02.2023
High School Diploma -
North Caddo Magnet Highschool