Riley Himber
Covington
Summary
Customer-focused professional with 10+ years of experience in high-touch client-facing roles across healthcare and hospitality. Proven ability to onboard clients and employees, resolve issues under pressure, and build long-term relationships. Consistently met or exceeded performance metrics related to productivity, revenue collection, and customer satisfaction. Highly organized, tech-savvy, and well-suited for remote Customer Success roles.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Ochsner Health Center
Covington, LA
09.2024 - Current
- Serve as primary point of contact for 100-150+ patients daily, guiding onboarding, portal setup, scheduling, and billing processes.
- Translate complex insurance and medical information into clear, accessible guidance to ensure patient understanding and confidence.
- Consistently met or exceeded all quarterly performance metrics, including productivity, copay collection, and patient satisfaction.
- Collaborate with clinical and billing teams to resolve issues efficiently and improve service workflows.
Hospitality Professional
The Chimes Restaurant and Taproom
Covington, LA
10.2016 - Current
- Managed 6–10 concurrent guest accounts per shift in high-volume environments generating $3,000–$7,000+ in sales per shift.
- Acted as primary point of contact for guest experience from initial engagement through closeout, ensuring satisfaction and retention.
- De-escalated guest concerns in real time while maintaining professionalism and brand reputation.
- Built strong relationships with repeat clientele, contributing to consistent return business.
Education
Bachelor of Arts - Communications
University of Louisiana At Lafayette
Lafayette, Louisiana, LA05-2023
Skills
- Customer and Employee Onboarding & Education
- Client Relationship Management
- High-Volume Support
- Issue Resolution & De-escalation
- Cross-Functional Collaboration
Timeline
Patient Access Representative
Ochsner Health Center
09.2024 - Current
Hospitality Professional
The Chimes Restaurant and Taproom
10.2016 - Current
Bachelor of Arts - Communications
University of Louisiana At Lafayette