Rishijay Seetulpersand
Marrero
Summary
Dynamic Food & Beverage Supervisor with proven expertise at Hilton New Orleans Riverside, adept at optimizing inventory management and enhancing customer satisfaction. Skilled in staff scheduling and leadership, I excel in fast-paced environments, ensuring compliance with food safety standards while delivering exceptional service and fostering team productivity.
Overview
11
11
years of professional experience
Work History
Food & Beverage Supervisor
Hilton New Orleans Riverside
04.2024 - Current
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Optimized inventory control with regular audits, reducing waste, and effectively managing stock levels for optimal freshness.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
- Streamlined operations by implementing effective scheduling strategies for staff, balancing workload, and minimizing labor costs.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Assisted in schedule writing to maintain labor costs.
- Supervised food presentation and plating to enhance visual appeal.
- Maximized team productivity by expertly delegating tasks to front of the house staff.
- Assisting in all hotel F&B outlets daily during shifts, and assisting both upper management, and staff in any area needing assistance.
J-1 Employee
Hilton New Orleans Riverside
01.2023 - 02.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Spent multiple weeks in all hotel F&B outlets learning operations, running shifts, and managing employees. (Drago's 6 months, IRD 2 months, Le Croissant-Riverblends-Marketplace 2 months, and Spirit's 2 months)
Assistant Banquet Manager
The Westin Turtle Bay Hotel Mauritius
01.2014 - 12.2022
- Ensured compliance with all health department regulations through regular inspections and ongoing education of staff members.
- Enhanced guest satisfaction by efficiently coordinating banquet events and ensuring timely service.
- Managed event setup and breakdown, adhering to strict timelines and maintaining the highest standards of cleanliness.
- Assisted in hiring, training, and mentoring new staff members for continued success in the banquet department.
- Resolved guest concerns promptly, maintaining a positive atmosphere throughout events.
- Conducted pre-event meetings with staff to review event details, establishing clear expectations for performance.
- Supervised and mentored kitchen and serving staff.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
Associate of Arts - Hospitality Management
University of Mauritius
Moka, Mauritius01-2014
Skills
- Scheduling staff
- Banquet operations
- Beverage making
- Opening and closing procedures
- Ordering supplies
- ServeSafe manager
- Bar management
- Table service
- Inventory management
- Staff supervision
- Staff leadership
- Food safety compliance
- Customer service
- Food safety
Languages
Spanish
Full Professional
English
Full Professional
Hindi
Full Professional
Timeline
Food & Beverage Supervisor
Hilton New Orleans Riverside
04.2024 - Current
J-1 Employee
Hilton New Orleans Riverside
01.2023 - 02.2024
Assistant Banquet Manager
The Westin Turtle Bay Hotel Mauritius
01.2014 - 12.2022
Associate of Arts - Hospitality Management
University of Mauritius
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