Robanesha Jackson
Addis
Summary
Dynamic pharmacy and benefits professional with a proven track record in managing comprehensive benefits programs and driving operational efficiencies. Recognized for exceptional team collaboration and a commitment to achieving consistent results while adapting to the evolving landscape of the industry. Expertise includes benefit design, compliance, and project management, ensuring alignment with organizational goals and regulatory standards. Prepared to leverage skills and experience to contribute effectively in a fast-paced environment.
Overview
20
20
years of professional experience
Work History
Member Advocate
Vytlone
08.2023 - Current
- Fill/Refills prescriptions
- Check for discrepancies (dose changes, discontinued medications etc)
- Ensures all patients insurance information is up to date.
- Assist patients with Prior Authorization and patient assistance programs
- Contacting the appropriate prescriber to ensure timely refills are completed and dispensed to the patient.
- Contacting the pharmacist regarding all patient's questions to medication
- Utilize navigator for patients benefit information (deductible, max out of pocket,etc)
- Providing documentation of any problems such as allergic reactions and coordinating with pharmacists, nurses and other involved with providing care to patients
- Meet measurable department standards as it relates to call quality and efficiency measures as well as ownership and professional goals.
Patient Care Coordinator
PCC, Alorica- Optum Specialty Pharmacy
02.2021 - 08.2023
- Fill/Refills prescriptions
- Check for discrepancies (dose changes, discontinued medications etc)
- Ensures all patients insurance information is up to date.
- Assist patients with Prior Authorization and patient assistance programs
- Contacting the appropriate prescriber to ensure timely refills are completed and dispensed to the patient.
- Contacting the pharmacist regarding all patient's questions to medication
- Utilize navigator for patients benefit information (deductible, max out of pocket,etc)
- Providing documentation of any problems such as allergic reactions and coordinating with pharmacists, nurses and other involved with providing care to patients
- Meet measurable department standards as it relates to call quality and efficiency measures as well as ownership and professional goals.
Production Manager
Communication Test Design, INC. (CTDI)
08.2015 - 2021
- Establish metrics and an operational performance management cadence that in time match those of our sister AFC’s.
- Link the local Production team with other department in the facility to ensure tactical operations and networking.
- Work with Branch manager and other Section Supervisors to network operations teams to establish an operating guideline while preserving end-to-end visibility and delivery service commitment for every shipment to our supplier.
- Shared best practices to ramp us to best practice quickly, while also defining ways for CTDI to disrupt and innovate new areas and space.
- Coordinated workflow schedules to optimize resource allocation and meet production targets.
Assistant Store Manager
Family Dollar
07.2013 - 08.2015
- Staff Management, and Scheduling.
- Delegation of workload and duties.
- Over saw hiring and Onboarding process.
- Training of new employees and minimizing employee turnover.
- Ensured Customer satisfaction and raised revenue by fostering a harmonious environment.
- Assistant manager, working alongside store managers and concentrate on store productivity and prosperity
Shift Manager
McDonald's
03.2006 - 07.2013
- Achieving targets during shifts and helping departments meet their goals.
- Taking action to monitor safety, security, inventory, and profitability.
- Managing Crew schedules and encouraging high performance during their shift.
- Providing exceptional customer service and quality food production.
Education
High School Diploma -
Port Allen High
05.2009
Certified Dental Assistant - undefined
Delta College
05.2012
Skills
- Ability to supervise and train employees, to include organizing, prioritizing and scheduling work assignments
- Problem-solving
- Customer service
- Time management
- Team building and leadership
- Attention to detail
- Strong and pronounced problem solving and analytical skills
- Ability to read, write and develop and communicate intelligible instructions and procedures
- Excellent risk management methodologies and problem resolution techniques Strong critical thinking skills, ability to exercise independent judgment and manage complexity and ambiguity
- Exemplary oral and written communication skills, ability to listen well and communicate effectively with others
- Ability to build and maintain effective relationships based on mutual respect with peers, customers, and team members
- Working knowledge of Microsoft Office (ie Word, Excel, PowerPoint, and MS Project)
Timeline
Member Advocate
Vytlone
08.2023 - Current
Patient Care Coordinator
PCC, Alorica- Optum Specialty Pharmacy
02.2021 - 08.2023
Production Manager
Communication Test Design, INC. (CTDI)
08.2015 - 2021
Assistant Store Manager
Family Dollar
07.2013 - 08.2015
Shift Manager
McDonald's
03.2006 - 07.2013
Certified Dental Assistant - undefined
Delta College
High School Diploma -
Port Allen High