Robert Parish
shreveport
Summary
Dynamic Service Center Manager at Valvoline with a proven track record in enhancing customer satisfaction through operational excellence. Skilled in staff training and development, I foster a motivated team culture while implementing effective service processes. Committed to safety and leadership, I drive performance and resolve escalated issues to strengthen customer loyalty.
Overview
3
3
years of professional experience
Work History
Service Center Manager
Valvoline
12.2021 - Current
- Established performance goals for staff, providing ongoing feedback and coaching to drive success.
- Resolved escalated customer issues promptly, strengthening customer loyalty in the process.
- Promoted a positive work culture by fostering open communication channels among team members.
- Trained new staff members on company policies and center expectations.
- Implemented training systems for new employees on SuperPro process
- Improved customer satisfaction by implementing efficient service center processes and procedures.
Education
Bachelor of Arts - Education
Lubbock Christian University
Lubbock, TXSkills
- Safety trained
- Leadership trained
- Staff training and development
- Staff training
- Staff supervision
- Service quality assurance
- Operational excellence
- Motivation
Timeline
Service Center Manager
Valvoline
12.2021 - Current
Bachelor of Arts - Education
Lubbock Christian University
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