Robert Parker
Sulphur
Summary
With 17 years of experience in customer-facing roles, an accomplished Inside Sales Representative excelling in utilizing strong communication skills to provide exceptional service and resolve issues. Proficient in a variety of software, including SAP and Salesforce, combined with a background in warehouse and retail sales, effectively navigating complex systems and delivering results. Proven ability to handle administrative tasks and manage day-to-day operations ensures efficient and smooth business operations.
Overview
18
18
years of professional experience
Work History
Inside Sales Representative
Commercial Metals Company
01.2021 - 01.2025
- Assisted in reading construction drawings, crafting a fair and competitive quote
- Handled all aspects of incoming and outgoing shipping, ensuring all paperwork was filed correctly
- Provided exceptional customer service to clients
- Addressed inquiries, resolved issues, and ensured high levels of satisfaction
Equipment Associate
United Rentals, Inc.
09.2018 - 12.2020
- Staging, cleaning, loading and off loading equipment
- Any other duties assigned
Termite Technician
Terminix
04.2018 - 09.2018
- Applied pesticides in accordance with safety regulations and industry best practices to eliminate pests while minimizing environmental impact
- Conducted thorough inspections of residential and commercial properties to identify pest infestations and determine the most effective treatment plan
- Utilized advanced pest control equipment and technology to efficiently locate and eradicate pests from various environments
- Educated clients on pest prevention measures, providing tailored recommendations to address specific infestation concerns
- Responded promptly to service requests, demonstrating strong customer service skills in addressing client inquiries and concerns
Service Team Leader
W. W. Grainger Industrial
07.2011 - 09.2017
- Served as the keyholder, responsible for opening and closing the store, handling cash deposits, and ensuring security protocols were followed
- Developed and maintained strong relationships with customers, resulting in a high rate of repeat business
- Assisted in visual merchandising efforts to create an appealing store environment that drove customer engagement
- Trained new hires on company policies, procedures, and product knowledge to ensure consistent service standards across the team
- Resolved customer complaints or concerns promptly and effectively, ensuring high levels of customer satisfaction
- Conducted regular performance evaluations for sales associates, identifying areas for improvement and providing constructive feedback
- Maintained accurate records of daily transactions including cash register reconciliation and inventory counts
Assistant Manager
Hollywood Video
05.2007 - 07.2010
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
Education
High school diploma or GED - General Studies
Paradise High School
Paradise, CA06.2002
Skills
- SAP Application Knowledge
- Experience With CRM Tools
- Effective Communication
- Operational Oversight
- Salesforce Administration
- Forklift Operation
- Service Excellence
- Pallet Jack Proficiency
- Accurate Order Selection
- Inventory Management
- Excel Data Analysis
- Effective Pest Control Solutions
- Customer-Focused Sales Approach
- Product Packaging
- Efficient Materials Handling
- Cashiering
- Microsoft Office
- Order Picker
- Load & Unload
- Warehouse Experience
- Assembly
- Customer Engagement
- Attention to detail
- Cheerful and energetic
- Exceptional customer service
- Email and phone etiquette
- Issue resolution
- Relationship building
- Order management
- Documentation and reporting
Timeline
Inside Sales Representative
Commercial Metals Company
01.2021 - 01.2025
Equipment Associate
United Rentals, Inc.
09.2018 - 12.2020
Termite Technician
Terminix
04.2018 - 09.2018
Service Team Leader
W. W. Grainger Industrial
07.2011 - 09.2017
Assistant Manager
Hollywood Video
05.2007 - 07.2010
High school diploma or GED - General Studies
Paradise High School
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