Robert Williams
River Ridge
Summary
My life values were learned on a dairy farm in upstate New York where I learn to work long hours and doing fieldwork and repairing the equipment.
Overview
42
42
years of professional experience
Work History
Guest Services
Koa
2016.04 - 2022.04
- Delivered excellent guest services by answering inquiries from visitors.
- Used downtime between customer orders to fulfill other guest services.
- Monitored staffing levels to provide adequate coverage for guest services.
- Coordinated smooth communication between departments for seamless guest services delivery.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Collaborated with various departments to ensure seamless coordination of guest services.
- Provided exceptional guest services, ensuring positive experiences for residents and visitors alike.
- Provided exceptional guest services, addressing any concerns or issues promptly and professionally.
- Developed strong working relationships with team members to provide seamless guest services.
- Collaborated with team members to ensure smooth operations and exceptional guest services.
- Enhanced customer satisfaction by providing exceptional guest services and addressing concerns promptly.
- Spearheaded initiatives aimed at enhancing employee engagement within the Guest Services Team.
- Reviewed customer feedback regularly to identify areas for improvement in guest services operations.
- Enhanced visitor experience by providing exceptional guest services and answering park-related inquiries.
- Assisted in training new reception staff, sharing best practices for excellent guest services.
Owner
Robert’s Lawnmower
1980.03 - 2013.08
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Conducted audit inspections and independent checks to verify parts and materials.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Education
Machinist - Machinist
Batavia High School
Batavia, NY06.1965
Skills
- Guest Services
- VIP guest services
- Guest services assistance
operate and repair all types of landscape equipment 40 yrs experience
- Guest communication
- Guest engagement and assistance
Metal detecting
I search and find lost items for people also work beaches and am a member of metal detecting clubs
Timeline
Guest Services
Koa
2016.04 - 2022.04
Owner
Robert’s Lawnmower
1980.03 - 2013.08
Machinist - Machinist
Batavia High School
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