Robert Williams
River Ridge
Summary
My life values were learned on a dairy farm in upstate New York where I learn to work long hours and doing fieldwork and repairing the equipment.
Overview
42
42
years of professional experience
Work History
Guest Services
Koa
04.2016 - 04.2022
- Delivered excellent guest services by answering inquiries from visitors.
- Used downtime between customer orders to fulfill other guest services.
- Monitored staffing levels to provide adequate coverage for guest services.
- Coordinated smooth communication between departments for seamless guest services delivery.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Collaborated with various departments to ensure seamless coordination of guest services.
- Provided exceptional guest services, ensuring positive experiences for residents and visitors alike.
- Provided exceptional guest services, addressing any concerns or issues promptly and professionally.
- Developed strong working relationships with team members to provide seamless guest services.
- Collaborated with team members to ensure smooth operations and exceptional guest services.
- Enhanced customer satisfaction by providing exceptional guest services and addressing concerns promptly.
- Spearheaded initiatives aimed at enhancing employee engagement within the Guest Services Team.
- Reviewed customer feedback regularly to identify areas for improvement in guest services operations.
- Enhanced visitor experience by providing exceptional guest services and answering park-related inquiries.
- Assisted in training new reception staff, sharing best practices for excellent guest services.
Owner
Robert’s Lawnmower
03.1980 - 08.2013
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Evaluated suppliers to maintain cost controls and improve operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Conducted audit inspections and independent checks to verify parts and materials.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Education
Machinist - Machinist
Batavia High School
Batavia, NY06.1965
Skills
- Guest Services
- VIP guest services
- Guest services assistance
operate and repair all types of landscape equipment 40 yrs experience
- Guest communication
- Guest engagement and assistance
Metal detecting
I search and find lost items for people also work beaches and am a member of metal detecting clubs
Timeline
Guest Services
Koa
04.2016 - 04.2022
Owner
Robert’s Lawnmower
03.1980 - 08.2013
Machinist - Machinist
Batavia High School
Similar Profiles
Jayce WatsonJayce Watson
Maintenance at KOAMaintenance at KOA
Haidyn LeathHaidyn Leath
Crew Member at KOACrew Member at KOA
Sheila BeardenSheila Bearden
Guest Service Representative at KOAGuest Service Representative at KOA