Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

ROBERT JOSEPH WILLIAMS

Laplace

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.


Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

11
11
years of professional experience

Work History

Rideshare Driver

Lyft Inc.
09.2022 - Current
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Adhered to all safety regulations and traffic laws while driving.
  • Followed company guidelines and policies when interacting with passengers.
  • Remained calm and poised in emergent situations.
  • Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
  • Responded with ease to sudden changes in routes and schedules.
  • Over 1.9k Completed Rides.
  • Perfect 5.0 Overall Rating.

Rideshare Driver

Uber Technologies Inc.
09.2022 - Current
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Responded to passenger concerns and complaints politely and professionally.
  • Inspected vehicles to confirm safe and fully-functioning working condition.
  • Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Responded with ease to sudden changes in routes and schedules.
  • Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
  • Remained calm and poised in emergent situations.
  • Followed company guidelines and policies when interacting with passengers.
  • Adhered to all safety regulations and traffic laws while driving.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.
  • Picked up riders at designated locations and greeted upon vehicle entry.
  • Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
  • Developed deep knowledge of local routes and area destinations.
  • Pointed out landmarks and other points of interest to passengers.
  • Assisted elderly and disabled passengers entering and exiting shuttle.
  • Drove VIPs to corporate events and meetings.
  • Over 2.7k Rides
  • 4.97 Overall Ratting

Take-Out Server

Carrabba's Italian Grill (Bloomin' Brands)
05.2021 - 09.2022
  • Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Cashier

Home Depot, Inc
03.2019 - 07.2020
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Cashier

O'Reilly Auto Parts
07.2018 - 11.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered all Phone Calls from Customers, Service, Shops, dealerships regarding parts, quotes and more.

Server

Applebee's Grill + Bar
02.2015 - 07.2015
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

No Degree - Engineering

Delgado Community College
New Orleans, LA

No Degree - General Studies

Hinds Community College
Pearl, MS

High School Diploma -

East Jefferson High School
Metairie, LA
05-2014

Skills

  • Passenger transportation
  • Stress management
  • Safety awareness
  • Emergency response
  • Navigational tools
  • GPS proficiency
  • Multitasking and organization
  • Customer service
  • Computer Literacy
  • Bilingual: Understand All Spanish Speaking is
  • Telephone operation
  • Customer communications
  • Strong problem-solving skills

Accomplishments

Earned the Status of a Top Rated Driver for LYFT. 5.0 RATTING

over 1.9k+ Rides in 3 Years.


Achieved a Badge Honor: Over 1000 5 Star Rating Trips

with Uber

Languages

Spanish
Limited Working
English
Native or Bilingual

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Music
  • Crafting and DIY Projects
  • Creative Writing
  • Backpacking and Hiking
  • Road Trips
  • Enjoy creating and following travel blogs and vlogs
  • Volunteering
  • Playing Sports
  • Camping
  • Surfing (Future)
  • I love History and Military History
  • I love solving the worlds problems in my head

Timeline

Rideshare Driver

Lyft Inc.
09.2022 - Current

Rideshare Driver

Uber Technologies Inc.
09.2022 - Current

Take-Out Server

Carrabba's Italian Grill (Bloomin' Brands)
05.2021 - 09.2022

Cashier

Home Depot, Inc
03.2019 - 07.2020

Cashier

O'Reilly Auto Parts
07.2018 - 11.2018

Server

Applebee's Grill + Bar
02.2015 - 07.2015

No Degree - Engineering

Delgado Community College

No Degree - General Studies

Hinds Community College

High School Diploma -

East Jefferson High School

Similar Profiles

CREATE PROFILE
ROBERT JOSEPH WILLIAMS