Summary
Overview
Work History
Education
Skills
Professional References
Timeline
Generic

Robin White

New Orleans

Summary

Dynamic Sales Manager with proven success at Hampton Inn Downtown New Orleans, excelling in revenue management and team leadership. Skilled in financial reporting and customer service, I consistently enhance guest satisfaction and drive profitability. Adept at training staff and implementing effective sales strategies, I foster a collaborative and high-performing work environment.

Overview

28
28
years of professional experience

Work History

Sales Manager

Hampton Inn Downtown New Orleans
New Orleans
01.2011 - Current
  • Supervise daily hotel operations to ensure smooth functioning and high-quality service.
  • Lead and manage hotel staff, providing guidance, training, and support to enhance team performance.
  • Implement effective customer service strategies to ensure guest satisfaction, and address any concerns promptly.
  • Oversee revenue management practices to maximize profitability, while maintaining competitive pricing.
  • Manage budgeting processes, including forecasting and monitoring expenses, to achieve financial goals.
  • Coordinate night audit procedures to ensure accurate financial reporting and compliance with hotel policies.
  • Collaborate with human resources on staff recruitment, training, and performance evaluations.
  • Maintain compliance with health and safety regulations while promoting a welcoming atmosphere for guests, trains, cross-trains, and retrains all front office personnel.
  • Participates in the selection of front-office personnel.
  • Supervises workload during shifts.
  • Maintains working relationships and communicates with all departments.
  • Maintains master key control.
  • Verifies that accurate room status information is maintained, and properly communicated.
  • Resolves guest problems quickly, efficiently, and courteously.
  • Update group information. Maintains, monitors, and prepares group requirements. Relays information to the appropriate personnel.
  • Reviews and completes the credit limit report.
  • Works within the allocated budget for the front office.
  • Receives information from the previous shift manager, and passes on pertinent details to the oncoming manager.
  • Enforces all cash-handling, check-cashing, and credit policies.
  • Wears the proper uniform at all times. Requires all front-office employees to wear proper uniforms at all times.
  • Upholds the hotel's commitment to hospitality.
  • Prepare performance reports related to the front office.
  • Maximize room revenue and occupancy by reviewing the status daily. Analyze rate variance, monitor credit reports, and maintain close observation of daily house counts.
  • Monitor the selling status of the house in the daily flash report, including allowances.
  • Monitor high-balance guests, and take appropriate action.
  • Ensure the implementation of all hotel policies and house rules.
  • Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
  • Ensure that employees are, at all times, attentive, friendly, helpful, and courteous to all guests, managers, and other employees.
  • Monitor all V.I.P.s, special guests, and requests.
  • Maintain the required parts of all front office and stationary supplies.
  • Review daily front office work and activity reports generated by the Night Audit.
  • Review the front office log book and guest feedback forms on a daily basis.
  • Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs.
  • Perform other duties as requested by management.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.

Sales Specialist

Dillard's Inc.
Metairie
07.2008 - 10.2010
  • Provide Customer Service
  • Advise clients or customers
  • Answer customer or public inquiries
  • Arrange merchandise display
  • Clean rooms or work areas
  • Demonstrate goods or services
  • Greet customers
  • Inspect merchandise
  • Manage inventories
  • Sell merchandise
  • Use computers to enter, access or retrieve data
  • Use sales techniques
  • Provide customer service
  • Resolve customers' service or billing complaints
  • Solicit sale of new or additional services or products
  • Determine charges for services requested
  • Confer with customers by telephone or in person.

Cashier

Sam's Club
Metairie
08.2007 - 07.2008
  • Provide Customer Service
  • Receive and disburse money
  • Operate a cash register
  • Answer customers' questions
  • Compute and record totals of transactions
  • Greet customers
  • Maintain clean and orderly checkout area
  • Process merchandise returns and exchanges
  • Balance cash register
  • Sell products or services
  • Price merchandise.

Floor Supervisor

Crawdaddy's
New Orleans
03.1997 - 08.2007
  • Handled sales tracking and reporting inventory control.
  • Trained and supervised full and part-time personnel.
  • Working directly with vendors to confirm and verify shipments.
  • Provide customer service.
  • Assign employees to specific duties
  • Direct and supervise employees
  • Enforce safety, health, and security rules.
  • Hire, train, and evaluate personnel
  • Keep records.

Education

Pharmacy Technician -

Texas School of Business
Houston, TX
06.2006

Funeral Home Service Associate Degree -

Delgado Community College
New Orleans, LA
05.1998

Diploma in General Studies -

Joseph S. Clark Sr. High School
New Orleans, LA
05.1995

Skills

  • Power Point
  • MS Word
  • Excel
  • POS
  • 10 Keys
  • OnQ
  • Mitel 5320 IP Phone
  • Revenue management
  • Budget management
  • Customer service
  • Financial reporting
  • Sales forecasting
  • Performance evaluation
  • Team leadership
  • Inventory control
  • Relationship management
  • Sales quota management
  • Database management
  • Sales expertise

Professional References

  • Dr. Tanisha Moore Acker, Dentist, Crescent City Dental, (901) 596-2513
  • Mike Jones, Store Manager, Dillard's Inc., (504) 833-1075
  • Jennifer Almon, Business Manager, Dillard's Inc., (504) 833-1075
  • Paula Johansen Riley, District Manager, Where the Buffalo Roam, (303) 938-1424

Timeline

Sales Manager

Hampton Inn Downtown New Orleans
01.2011 - Current

Sales Specialist

Dillard's Inc.
07.2008 - 10.2010

Cashier

Sam's Club
08.2007 - 07.2008

Floor Supervisor

Crawdaddy's
03.1997 - 08.2007

Pharmacy Technician -

Texas School of Business

Funeral Home Service Associate Degree -

Delgado Community College

Diploma in General Studies -

Joseph S. Clark Sr. High School

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Robin White