Summary
Overview
Work History
Education
Skills
Timeline
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Rochelle Pittman

Lafayette

Summary

  • Patient Access Representative with a proven track record at Cardiovascular Institute, excelling in operating a multi-line switchboard at a CIS location to managing incoming calls, directing them accurately and appointment scheduling. Demonstrates empathy and effective communication skills, ensuring a positive patient experience. Proficient in EMR systems, great at managing high call volumes while maintaining patient confidentiality

Overview

21
21
years of professional experience

Work History

Patient Access Representative

Cardiovascular Institute
07.2014 - Current
  • Answer 100 plus incoming calls daily, accurately routing inquiries and ensuring timely patient service.
  • Schedule appointments in alignment with clinic protocols, maintaining accuracy within the electronic medical record (EMR) system.
  • Document all patient interactions thoroughly and ensure prompt message delivery to appropriate clinical teams.
  • Support a positive patient experience by upholding high standards for communication and phone system efficiency.

Receptionist

SWLA Center For Health Services
11.2013 - 07.2014
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with patients, and updated patient's records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained and updated documentation for patients enrolled in the sliding fee scale program, ensuring accuracy and compliance with eligibility requirements and handled cash transactions

Data Entry Clerk

Cardiology Specialists Of Acadiana
04.2004 - 02.2012
  • Completed data entry tasks with accuracy and efficiency in billing department.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input billing data against insurance EOB's that came through the mail
  • Scanned documents and saved in database to keep records of essential organizational information.

Education

Medical Assisting

Remington College
Lafayette, LA
05-1999

High School Diploma -

Carencro High School
Lafayette, LA
05-1996

Skills

  • Customer service
  • Patient registration
  • Appointment scheduling
  • Phone etiquette
  • Medical terminology
  • Healthcare systems navigation
  • Strong empathy
  • EMR
  • Calm and effective under pressure
  • Gathering information from patients
  • Multi-line telephone systems
  • Patient confidentiality

Timeline

Patient Access Representative

Cardiovascular Institute
07.2014 - Current

Receptionist

SWLA Center For Health Services
11.2013 - 07.2014

Data Entry Clerk

Cardiology Specialists Of Acadiana
04.2004 - 02.2012

Medical Assisting

Remington College

High School Diploma -

Carencro High School

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Rochelle Pittman