Rodie Robin
Breaux Bridge
Summary
Motivated and detail-oriented sales professional with five years of supervisory experience seeking a management position. Seeking an opportunity to apply my advanced knowledge of sales and customer service, as my experience with team building and staff development.
Overview
10
10
years of professional experience
Work History
Pre-Owned Sales Manager
Genesis of Lafayette
12.2024 - Current
- Doubled volume in Pre-owned sales since start date
- #1 Genesis Dealer in Louisiana since start date
- Responsible for appraising trade-ins, reconditioning pre-owned, pricing compared to the market to make pre-owned more appealing to sell
- Organized promotional events at the dealership that showcased the benefits of purchasing pre-owned vehicles, boosting foot traffic and generating leads.
- Trained and mentored sales team members, improving their product knowledge and negotiation skills, leading to higher close rates.
- Negotiated trade-in values with customers fairly but assertively, ensuring a profitable return on investment for the dealership.
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
New Car Sales Manager
Audi Lafayette
10.2023 - 11.2024
- Monitored regional automotive industry trends to inform strategic decision-making regarding inventory acquisition or disposition.
- Collaborated with finance department to create appealing financing options for customers, increasing sales conversions.
- Implemented customer retention programs that increased repeat business from loyal clients over time.
- Developed strong relationships with manufacturers, ensuring optimal pricing for dealership inventory.
- Managed online presence effectively to generate leads, boosting online inquiries and showroom visits significantly.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Organized promotional events and interacted with community to increase sales volume.
Audi Brand Specialist
Audi Lafayette
06.2022 - 09.2023
- Named salesman of the month 9/12 months since start date
- Completed the McDavid Group F&I process training in June 2023
- Nominated as top salesman of the Best of Acadiana awards
- 125 units sold for the year 2023
- Provided personalized vehicle walk-throughs upon delivery, ensuring clients understood all features before driving off the lot.
- Contributed to dealership revenue growth by consistently meeting or exceeding monthly sales targets.
- Developed strong relationships with clients by maintaining regular communication and addressing concerns promptly.
- Stayed up to date on all available new and pre-owned vehicles on lot.
Area Retail Sales Manager
AT&T
02.2021 - 05.2022
- Promoted 3 Store Managers and 5 Assistant Managers while maintaining high performing results
- Recruited, interviewed, and hired talented individuals bringing dynamic sales expertise to organization.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Analyzed sales data to identify trends and areas for improvement, leading to more informed decision-making among store leaders.
- Oversaw a territory of retail stores, ensuring consistent branding and quality standards across all locations.
- Mentored new managers by providing valuable guidance on best practices for running successful retail operations.
- Evaluated employee performance regularly, offering constructive feedback to foster professional development within the team members.
Retail Store Manager
AT&T
07.2017 - 01.2021
- Extraordinary impact ratings in 2018, 2019, and 2020
- Summit winner in 2019 and 2020
- Assisted Area Manager in hiring process for frontline and management
- Satisfactory scores in Site and Desk Audits during store manager tenure
- Promoted 4 Assistant Managers to Store Managers and several RSCs to Assistant managers during tenure
- Store ranked 3rd in LA in 2018, 2nd in 2019, and 3rd in 2020
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
Assistant Store Manager
AT&T
09.2016 - 07.2017
- Drove consistent month over month increase in sales results since 10/01/2016
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Assisted in recruiting, hiring and training of team members.
Retail Sales Consultant North Lafayette
AT&T
06.2015 - 09.2016
- Won various awards at the Quarterly meetings
- "Best RSC for the 2016 1st Quarter"
- "Most video and internet products for the 2016 1st Quarter"
- "Top Overall RSC for the 2016 Q1-Q2"
- Ranked #1 RSC at North Lafayette for Q3
- Ranked #1 RSC under Area Manager for Q3
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
Education
South Louisiana Community College - Kinesiology
South Louisiana Community College
01.2012
High School Diploma -
Cecilia Senior High School
01.2009
Skills
- Excellent communication skills
- Microsoft Office
- Active listening
- Setting goals
- Time management
- Strategic
- Rapport building
- Maintaining a positive attitude
Timeline
Pre-Owned Sales Manager
Genesis of Lafayette
12.2024 - Current
New Car Sales Manager
Audi Lafayette
10.2023 - 11.2024
Audi Brand Specialist
Audi Lafayette
06.2022 - 09.2023
Area Retail Sales Manager
AT&T
02.2021 - 05.2022
Retail Store Manager
AT&T
07.2017 - 01.2021
Assistant Store Manager
AT&T
09.2016 - 07.2017
Retail Sales Consultant North Lafayette
AT&T
06.2015 - 09.2016
South Louisiana Community College - Kinesiology
South Louisiana Community College
High School Diploma -
Cecilia Senior High School
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