Roger Harris
William
New Orleans,LA
Summary
Accomplished Fiber Optic Technician with a proven track record at Five Star Communications, enhancing network reliability and customer satisfaction. Expert in surveillance techniques and known for exceptional team collaboration, I significantly reduced inventory shrinkage and improved safety. My leadership in high-pressure situations and technical expertise drive continuous improvement and operational excellence.
Developed skills in high-security environments, specializing in risk assessment and conflict resolution. Demonstrates ability to maintain situational awareness and implement effective preventative measures. Seeking to transition into new field where analytical thinking and vigilance are valued.
Overview
9
9
years of professional experience
Work History
Loss Prevention Agent
Nordstrom Rack
New Orleans, Louisiana
04.2024 - Current
- Maintained accurate records of all loss prevention activities, contributing to efficient reporting processes and strategy development.
- Improved overall store safety for employees and customers through regular security monitoring and reporting.
- Conducted undercover surveillance operations, leading to the successful identification and apprehension of shoplifters.
- Evaluated the effectiveness of current loss prevention strategies, recommending adjustments when necessary for continuous improvement efforts.
- Reduced inventory shrinkage by conducting thorough store audits and identifying security gaps.
Driver
Amazon
02.2024 - 01.2025
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Soldier
Army
03.2020 - 02.2024
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Ensured mission success with diligent planning, coordination, and execution of various tasks.
- Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Coached and mentored new recruits for motivated, high-performing teams.
- Excelled in specialized training courses to enhance technical expertise in specific areas of military operations.
- Relayed crucial information and coordinated operations using radio communications equipment.
Fiber Optic Technician
Five Star Communications
08.2016 - 02.2020
- Upheld quality standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.
- Developed comprehensive documentation for all fiber optic installations, facilitating efficient maintenance and future upgrades.
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Improved customer satisfaction by promptly responding to service requests and providing high-quality technical support.
- Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
- Demonstrated commitment to safety by adhering to all relevant guidelines during installation, maintenance, and repair work.
- Optimized system performance through expert alignment of optical devices used for signal transmission across the network.
Education
High School Diploma -
Granite Hills High School
El Cajon, CA 05.2001 -
Skills
Surveillance techniques
Maintaining confidentiality
Loss prevention strategies
Access control management
Active listening
Customer service
Data entry
Time management
Complaint resolution
Team collaboration
Decision-making
Timeline
Loss Prevention Agent
Nordstrom Rack
04.2024 - Current
Driver
Amazon
02.2024 - 01.2025
Soldier
Army
03.2020 - 02.2024
Fiber Optic Technician
Five Star Communications
08.2016 - 02.2020
High School Diploma -
Granite Hills High School
05.2001 -
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