Roman Malter
Lacombe
Summary
IT professional with extensive experience at Raising Cane's Chicken Fingers, specializing in technical support and team leadership. Proven ability to troubleshoot and resolve complex issues, resulting in enhanced system efficiency. Strong foundation in cybersecurity principles and dedicated to providing exceptional service and support.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Assistant Manager & Certified Crew Trainer
Raising Cane's Chicken Fingers
01.2019 - Current
- Supervised daily operations to achieve performance and service targets.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Developed strong relationships with staff, promoting positive workplace culture.
- Provided hands-on assistance to customers, assessing needs and staying updated on preferences.
- Resolved complaints promptly to boost customer satisfaction.
- Trained and mentored over 100 team members on service excellence and operational procedures.
- Ensured adherence to quality standards in daily operations for optimal customer satisfaction.
Information Technology Intern
Northshore Technical Community College
08.2018 - 05.2019
- Configured and installed over 100 software and hardware solutions.
- Troubleshot and resolved hardware and software issues to enhance system efficiency.
- Prioritized and managed multiple tasks during peak times, ensuring timely assignment completion.
- Migrated legacy systems to modern platforms, reducing operational costs and enhancing functionality.
- Reviewed system and network performance, making proactive adjustments per IT policies.
- Provided troubleshooting support for faculty and students on hardware and software issues.
- Supported IT team in managing user accounts and processing system access requests.
Helpdesk Technican
Legacy Interiors Stylist
05.2013 - 07.2018
- Diagnosed and resolved system malfunctions, minimizing downtime for operations.
- Installed, modified, and repaired 100 software and hardware systems to address technical issues.
- Delivered Tier 1 IT support through desk side assistance for non-technical internal users.
- Provided remote support for users across 10 locations, showcasing adaptability in problem-solving.
- Explained technical information clearly to enhance understanding among non-technical users.
- Ensured user productivity by addressing software and hardware support needs effectively.
Education
Certificate - Google CyberSecurity Professional Certificate
Coursera (Google)
Lacombe, LA05-2025
Associate of Applied Science - Information Technology
Northshore Technical Community College
Hammond, LA05.2019
Skills
- Remote system analysis
- Cybersecurity fundamentals
- Network troubleshooting and security
- Software installation and updates
- Technical support and issue resolution
- Consulting and project management
- Adobe Creative Suite expertise
- Google Drive proficiency
- Hardware repair and maintenance
- Digital forensics and incident response
- Risk assessment and mitigation
- Microsoft Office proficiency
- Problem-solving skills
Certification
Google IT Support Specialist
Timeline
Assistant Manager & Certified Crew Trainer
Raising Cane's Chicken Fingers
01.2019 - Current
Information Technology Intern
Northshore Technical Community College
08.2018 - 05.2019
Helpdesk Technican
Legacy Interiors Stylist
05.2013 - 07.2018
Certificate - Google CyberSecurity Professional Certificate
Coursera (Google)
Associate of Applied Science - Information Technology
Northshore Technical Community College