Ronald Alvarez
Terrytown
Summary
Dynamic Department Manager at Xclusive Services with a proven track record in staff management and recruitment strategies. Expert in technical troubleshooting and team supervision, successfully leading over 45 employees to achieve departmental goals. Recognized for resolving customer complaints effectively, enhancing client relationships, and ensuring compliance with safety regulations.
Overview
3
3
years of professional experience
Work History
Department Manager
Xclusive Services
New Orleans
03.2024 - 01.2025
- Organized quarterly meetings with senior management to review departmental goals and objectives.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Created weekly schedules for staff members to ensure adequate coverage during peak hours.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Lead and manage a team of over 45 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Followed safety protocols and company processes and procedures.
- Worked closely with sales associates to complete tasks.
Area Supervisor
Innovative Service Providre
Metairie
07.2023 - 02.2024
- Developed and implemented recruitment strategies to attract qualified job applicants.
- Participated in job fairs and other recruitment events to promote the company's brand.
- Conducted interviews with potential employees to assess qualifications, skills, and experience.
- Maintained accurate records in the applicant tracking system.
- Tracked key metrics such as time-to-fill rate, cost per hire, quality of hire, in order to measure success of staffing initiatives.
- Monitored employee performance reviews and provided feedback when necessary.
IT Technical Support Specialist
TELEDOLAR S.A
Managua
02.2023 - 07.2023
- Implemented security measures such as antivirus software installation and firewall configuration.
- Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
- Tracked progress of service requests using ticketing system while providing timely updates to customers.
- Collaborated with other departments such as Human Resources and Marketing to ensure successful integration of new technologies into their operations.
- Performed maintenance and upgrades to existing computer systems as needed.
- Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
- Monitored and responded quickly to requests received through the IT help desk ticketing system.
- Created detailed technical documentation for IT processes and procedures.
- Participated in after-hours on-call rotation for critical support needs.
Technical Support Specialist
Digesa
Managua
12.2021 - 01.2023
- Responded promptly to service tickets submitted by users experiencing technical difficulties.
- Installed and configured hardware, software and peripheral components such as printers, scanners and routers.
- Supported end users with basic troubleshooting techniques such as restarting a device or resetting passwords.
- Assisted users with password resets and account lockout resolutions.
- Created user accounts in Active Directory while maintaining proper security protocols.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Provided remote assistance to end-users when needed.
- Configured, maintained, and monitored computer systems for optimal performance.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Assisted customers with troubleshooting software and hardware issues.
Education
Some College (No Degree) - Computer Information Systems
Universidad Nacional Ingenieria (UNI)
Managua, Nicaragua01-2015
High School Diploma -
Centro De Fe Y Vida Nueva
Managua, Nicaragua12-2008
Skills
- Recruitment strategies
- Staff management
- Department inspection
- Technical troubleshooting
- Staff recruitment
- Recruiting and hiring
- Team supervision
- Employee scheduling
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Department Manager
Xclusive Services
03.2024 - 01.2025
Area Supervisor
Innovative Service Providre
07.2023 - 02.2024
IT Technical Support Specialist
TELEDOLAR S.A
02.2023 - 07.2023
Technical Support Specialist
Digesa
12.2021 - 01.2023
Some College (No Degree) - Computer Information Systems
Universidad Nacional Ingenieria (UNI)
High School Diploma -
Centro De Fe Y Vida Nueva
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