Ronald Liggins
Shreveport
Summary
Detail-oriented professional promoting expertise in supply chain planning. Confident Procurement Specialist knowledgeable in managing vendor relations, tracking products and the methods needed to obtain the best pricing. Precise Background Investigator with complete understanding of principles, techniques and procedures of background investigations. Skillful collecting, compiling and analyzing facts and resolve problems. Excellent oral and written communication skills.
Overview
26
26
years of professional experience
Work History
Customer Care Professional
National Notary Association
09.2021 - 11.2023
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Assisted call-in customers with questions and orders.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
- Enhanced customer satisfaction by addressing and resolving customer inquiries and complaints in a timely manner.
Security Supervisor
Clarkes Jewelers
11.2019 - 09.2021
- Investigated and resolved security breaches to protect organization and corporate assets.
- Responded swiftly to security incidents and effectively resolved security issues.
- Skilled at working independently and collaboratively in a team environment.
Independent Field Inspector
Various Companies
10.2018 - 11.2019
- Provided comprehensive reports detailing inspection findings, enabling clients to make informed decisions on customer's account.
- Leveraged excellent attention to detail in visually assessing structures for signs of neglect, vacancy or damage.
- Conduct brief face-to-face interviews with customers.
- Completed thorough written descriptions and took photographs to document conditions of collateral.
- Excellent communication skills, both verbal and written.
OPM Background Investigator
Perspecta
08.2016 - 10.2018
- Conducted comprehensive interviews with subjects, employers, associates, references, and other individuals.
- Identified potential risks within applicant backgrounds through careful examination of financial records, criminal history, and employment records.
- Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
- Traveled to near and far places required for collecting specific information.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Night Stock Clerk
Brookshires Grocery
01.2015 - 08.2016
- Collaborated with team members to complete nightly tasks efficiently, resulting in smoother store operations.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Operated equipment such as pallet jacks to move heavy boxes.
- Managed timely and effective replacement of damaged or missing products.
- Improved product accessibility for customers by promptly restocking shelves with appropriate items.
Supply Technician
Federal Bureau Of Investigation, FBI
06.1997 - 02.2013
- Used identification tags and electronic marking tools to mark stock items.
- Trained junior staff members in proper supply chain practices, enhancing their knowledge base and skill set for greater contributions to the team''s success.
- Negotiated contracts with suppliers, achieving favorable terms that benefited both parties involved.
- Assisted in budget preparation and monitoring, ensuring adequate financial controls were in place for purchasing activities.
- Applied effective time management techniques to meet tight deadlines.
- Reconcile monthly credit card statements for department personnel
- Utilize personal federal purchase card to order supplies and equipment
Education
Associate of Science - Consumer Electronics
Los Angeles Trade Technical College
Los Angeles, CA05.1995
Skills
- Quality Control and transportation (WIS 09/2019 - 11/2019)
- Call center experience; customer complaint resolution (TELEPERFORMANCE 02/2013 - 07/2013)
- Distribution and delivery of goods (US POSTAL SERVICE 03/2014 - 06/2014)
- Product Sales (ADT SECURITY 06/2014 - 01/2015)
- Professional telephone demeanor
- Customer Data Confidentiality
- MS Office
- Training development aptitude
- Project management abilities
- Teamwork and Collaboration
Timeline
Customer Care Professional
National Notary Association
09.2021 - 11.2023
Security Supervisor
Clarkes Jewelers
11.2019 - 09.2021
Independent Field Inspector
Various Companies
10.2018 - 11.2019
OPM Background Investigator
Perspecta
08.2016 - 10.2018
Night Stock Clerk
Brookshires Grocery
01.2015 - 08.2016
Supply Technician
Federal Bureau Of Investigation, FBI
06.1997 - 02.2013
Associate of Science - Consumer Electronics
Los Angeles Trade Technical College
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