Ronald Morgel
Broussard
Summary
Results-oriented Systems Administrator with extensive Microsoft enterprise experience and a strong focus on Cybersecurity Engineering. Expertise in automating processes, hardening environments, and implementing technical controls to meet security requirements. Proven track record in solving legacy issues and optimizing infrastructure in cloud-first and regulated settings.
Overview
12
12
years of professional experience
Work History
Systems Administrator
Division of Administration – Office of Technology Services
02.2024 - Current
- Supported thousands of endpoints in regulated government Windows environments.
- Secured and configured applications using Microsoft Endpoint Configuration Manager and Intune.
- Automated system issue remediation with PowerShell, enhancing operational efficiency.
- Established identity controls via Active Directory, enforcing least-privilege access principles.
- Facilitated OS upgrades and endpoint standardization for improved security compliance.
- Diagnosed and resolved complex system and network issues for long-term solutions.
IT Statewide Systems Technician 3
Division of Administration – Office of Technology Services
02.2021 - 02.2024
- Enhanced system performance by supporting enterprise infrastructure, including diverse devices.
- Resolved network issues through collaboration with infrastructure and security teams.
- Administered user accounts, permissions, and access controls, ensuring secure operations.
- Reduced incident recurrence and heightened security awareness by training end users.
- Supported compliance and visibility by documenting incidents, resolutions, and system changes.
IT Field Service Technician
Dell Technologies
10.2019 - 02.2021
- Performed hardware diagnostics, repairs, and component replacement on enterprise systems.
- Executed on-site service operations under strict procedural and quality requirements.
- Gained exposure to enterprise hardware standards, lifecycle management, and failure analysis.
Assistant General Manager
Sonic Drive-In
08.2013 - 10.2019
- Led teams in a high-pressure operational environment requiring accountability, documentation, and compliance.
- Developed strong leadership, communication, and decision-making skills transferable to security incident response and cross-team coordination.
Education
Computer & Electrical Engineering (Coursework)
University of Louisiana at Lafayette
01.2020
General Studies
South Louisiana Community College
01.2017
Skills
- Operating Systems: Windows (advanced), basic Linux exposure
- Identity: Active Directory, Entra ID fundamentals
- Endpoint Management: MECM, Intune
- Scripting & Automation: PowerShell
- Databases: SQL (foundational)
- Security Concepts: system hardening, configuration baselines, least privilege, MFA, vulnerability remediation support
- Documentation: technical procedures, diagrams, operational runbooks
Core Strengths Aligned to Cybersecurity Engineering
- Enterprise Microsoft environments (AD, Entra ID, Intune, MECM)
- Endpoint security, configuration baselines, and policy enforcement
- PowerShell automation for remediation, compliance, and scale
- Vulnerability remediation support and system hardening
- Identity & access management (RBAC, least privilege, MFA concepts)
- Windows internals, imaging, servicing, and troubleshooting
- Security-focused documentation and operational discipline
- Rapid self-directed learning and hands-on lab-driven skill acquisition
Timeline
Systems Administrator
Division of Administration – Office of Technology Services
02.2024 - Current
IT Statewide Systems Technician 3
Division of Administration – Office of Technology Services
02.2021 - 02.2024
IT Field Service Technician
Dell Technologies
10.2019 - 02.2021
Assistant General Manager
Sonic Drive-In
08.2013 - 10.2019
General Studies
South Louisiana Community College
Computer & Electrical Engineering (Coursework)
University of Louisiana at Lafayette