Ronda Perkins
Chalmette
Summary
Seasoned professional with 22 years of experience in data collection, analysis, and reporting. Expertise in coordinating with HUD, managing housing programs, and developing performance improvement recommendations. Skilled in grant management, financial reporting, and utilizing databases for program accountability. Committed to team collaboration and delivering consistent results.
Overview
24
24
years of professional experience
Work History
Resource Navigator Remote
United Way of Southeast LA
03.2024 - Current
- Facilitate access to community resources and support services for individuals and families in Southeast LA, ensuring efficient linkage to health, education, and financial stability programs through United Way's collaborative network
- Increased navigational accuracy by consistently updating and maintaining electronic charts and navigation tools.
Housing Coordinator/Care Mngmt Support Professional 1
Humana
11.2022 - 03.2024
- Assisted Medicaid enrollees in securing and maintaining safe, stable housing by facilitating connections to appropriate resources, including the Louisiana Permanent Supportive Housing Program
- Analyzed performance reports to monitor housing support functions against benchmarks, identifying process improvement opportunities, and communicated findings to leadership for strategic enhancement of services
- Collaborated with the Chief Compliance Officer to provide semi-annual updates to the Louisiana Department of Health and network providers, outlining the effectiveness of enrollee support services
- Maintained database of housing resources, landlords and management companies.
Housing & Redevelopment Director/Coordinator
St. Bernard Parish Government
04.2022 - 10.2022
- Managed Housing Choice Voucher Program operations, including coordination with HUD, financial accounting, and compliance with federal regulations.
- Conducted comprehensive monthly and annual reporting for HUD, Community Service Block Grant Program (CSBG) and Low-Income Heating and Energy Assistance Program (LIHEAP), ensuring accuracy in budget and financial data alongside oversight of occupancy reports and ensuring proper allocation and disbursement of funds in line with grant stipulations.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Assistant Carl Perkins Coordinator
Delgado Community College
09.2021 - 04.2022
- Managed and assessed the implementation of goals for Carl Perkins Grants, ensuring alignment with performance indicators through regular engagement with college representatives and local businesses
- Administered fiscal oversight and ensured accountability for the utilization of Perkins grant funds, overseeing personnel funding, equipment procurement, and professional development expenditures
- Supervised data collection and report preparation, while coordinating administrative tasks, including file maintenance and procurement of office supplies and equipment
- Entered data, generated reports, and produced tracking documents.
Assistant Coordinator of Housing and Development
St. Bernard Parish Government
10.2016 - 09.2021
- Managed comprehensive reporting schedules, ensuring timely submission of annual, quarterly, and weekly reports for multiple service programs including HCV, CSBG, and LIHEAP
- Provided administrative leadership in project and program planning, budgeting, implementation, and evaluation to meet organizational objectives
- Supported the Director in fulfilling monthly, quarterly, and annual reporting requirements, maintaining adherence to mandated guidelines
- Ensured compliance with HUD regulations by overseeing tenant and landlord file maintenance and addressing program-related complaints and notices
- Handled budget tracking and expense reporting, maintaining fiscal responsibility across all projects.
Case Manager
HRI Community Resources, Inc.
04.2013 - 10.2016
- Conducted comprehensive needs assessments and formulated individual development plans to facilitate residents' journey towards economic self-sufficiency
- Monitored and documented family progress through regular home visits, telephone communication, and written correspondence, addressing any emerging issues to ensure the continuity of support services
- Prepared and submitted grant proposals securing funding for critical community initiatives, including summer and afterschool programs, as well as seasonal food and toy drives
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Epic Patient Liaison
Ochsner Health Systems
05.2012 - 04.2013
- Provided comprehensive support for patient registration and appointment scheduling, ensuring accurate referral entries and streamlined patient access to healthcare services
- Delivered high-quality customer service by effectively managing call center communications and assisting patients with essential information and guidance
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
Office Manager
Air Tite HVAC, LLC
05.2011 - 05.2012
- Streamlined office operations and managed financial transactions, including the accurate processing of timesheets for payroll and the completion of pay applications and lien waivers
- Enhanced client management and accounting accuracy by diligently maintaining QuickBooks entries for new clients, job records, received payments, and balance adjustments
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
DCMP Case Manager
RAI Ministries
09.2009 - 03.2010
- Conducted comprehensive needs assessments and developed personalized recovery plans to assist clients in their rehabilitation journey, ensuring alignment with program eligibility criteria
- Coordinated resource acquisition for DCMP referrals, maintained meticulous records on participant progress, and effectively facilitated home visits and informational sessions on employment, funding, and housing opportunities
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
DHAP Closeout Team Lead
First Stages Management
05.2009 - 09.2009
- Managed a team of case managers, ensuring effective supervision both in the field and office, and facilitated communication between the team and supervisory staff
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
DHAP Case Manager
Odyssey House Louisiana
09.2007 - 03.2009
- Developed personalized plans and facilitated referrals for clients, assisting in overcoming barriers to employment and securing necessary funding and housing resources, while meticulously updating participant records
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Police Dispatcher
Dallas Police Department
05.2006 - 09.2007
- Coordinated multi-agency responses for large-scale and small-scale incidents, resulting in effective resource allocation and successful outcomes.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Police Complaint Operator
New Orleans Police Department
11.2000 - 10.2005
- Managed a high volume of emergency and non-emergency calls, ensuring efficient call routing to relevant agencies, including Fire Department and EMS
- Coordinated tow services and provided critical support with information to field officers, enhancing their operational effectiveness
Education
Masters of Public Administration -
University of New Orleans
03.2025
Masters of Art - Criminal Justice
Southern University At New Orleans
05.2016
Bachelor of Science - Criminal Justice
Southern University at New Orleans
05.2013
Skills
- PIC Certified
- APCO Certified
- Team coordination experience
- Strong communication
- Emergency management
- Public speaking
- Teamwork and collaboration
- Problem-solving
- Time management
Timeline
Resource Navigator Remote
United Way of Southeast LA
03.2024 - Current
Housing Coordinator/Care Mngmt Support Professional 1
Humana
11.2022 - 03.2024
Housing & Redevelopment Director/Coordinator
St. Bernard Parish Government
04.2022 - 10.2022
Assistant Carl Perkins Coordinator
Delgado Community College
09.2021 - 04.2022
Assistant Coordinator of Housing and Development
St. Bernard Parish Government
10.2016 - 09.2021
Case Manager
HRI Community Resources, Inc.
04.2013 - 10.2016
Epic Patient Liaison
Ochsner Health Systems
05.2012 - 04.2013
Office Manager
Air Tite HVAC, LLC
05.2011 - 05.2012
DCMP Case Manager
RAI Ministries
09.2009 - 03.2010
DHAP Closeout Team Lead
First Stages Management
05.2009 - 09.2009
DHAP Case Manager
Odyssey House Louisiana
09.2007 - 03.2009
Police Dispatcher
Dallas Police Department
05.2006 - 09.2007
Police Complaint Operator
New Orleans Police Department
11.2000 - 10.2005
Bachelor of Science - Criminal Justice
Southern University at New Orleans
Masters of Public Administration -
University of New Orleans
Masters of Art - Criminal Justice
Southern University At New Orleans
Similar Profiles
Brandy Carmichael, MBABrandy Carmichael, MBA
Director of Human Resources Operations at Goodwill Industries of Southeast LADirector of Human Resources Operations at Goodwill Industries of Southeast LA
Rhiannon ThibodeauxRhiannon Thibodeaux
Administrative Assistant at Southeast La Area Health And Education CenterAdministrative Assistant at Southeast La Area Health And Education Center
Jesse Van AartJesse Van Aart
Learning Support Assistant at United World College Southeast Asia (East Campus)Learning Support Assistant at United World College Southeast Asia (East Campus)