Ronisha Gaskin
Chalmette
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Patient Access Representative
University Medical Center
01.2023 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Front Desk Receptionist
Prince Conti Hotel
11.2018 - 12.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Trained new team members on company procedures, customer service and issue resolution.
EVS Dispatcher
Children's Hosital
05.2020 - 11.2022
- Tracked delivery progress to identify possible delays and provide real-time updates to patients.
- Answered phone calls and responded to patients.
- Assisted in resolving patient complaints and grievances.
- Tracked and monitored housingkeepers and maintenance.
Education
High School Diploma -
Abrambson Sci Academy
New Orleans, LA05.2018
Skills
- Improve Patient Care
- Patient Registration
- Insurance Billing
- Money Handling
- Forms and Spreadsheet Creation
- Customer Satisfaction
- Multi-Line Telephone Systems
- Registration Processing
- Phone and Email Etiquette
- Patient Contact
- Outbound Calling
- Spreadsheet Tracking
Timeline
Patient Access Representative
University Medical Center
01.2023 - Current
EVS Dispatcher
Children's Hosital
05.2020 - 11.2022
Front Desk Receptionist
Prince Conti Hotel
11.2018 - 12.2023
High School Diploma -
Abrambson Sci Academy
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