Ronquel Gilmore
Marrero
Summary
Experienced customer service rep bringing dedication and exceptional working ethic with over 5 years of experience in a range of data entry and customer service. Working to improve and become better in my career as a customer service representative
Overview
8
8
years of professional experience
Work History
customer service Rep/live chat agent
Amazon
02.2023 - 08.2023
- Answer customers phone calls/chat request
- Handle customer complaints
- Respond back to customers email & online chats
- Help customers with refunds & returns
- Help customers who have inquiry about their account, Billings concerns, or have a product issue
- Meet and exceed performance goals that Include customer survey results, sales rates, quality goals, compliance regulations and productivity targets
- Help customers through chat the exact way you help customers via phone
Security Officer
Inner Parish Security
03.2019 - 04.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Customer service specialist/live chat agent
Walmart
07.2015 - 05.2019
- Answer customers phone calls
- Handle customer complaints
- Help customers with refunds and returns
- Help customers who have inquiry about their account, Billings concerns, or have a product issue
- Enter data into computer system
- Respond to customer through email or online chat
- Meet and exceed performance goals that Include customer survey results, sales rates, quality goals, compliance regulations and productivity targets
- Help customers through chat the exact way you help customers via phone
Education
Diploma -
John Ehret High School
Marrero, LA05.2014
Skills
- Data Entry
- Microsoft Word
- Microsoft Office
- Ability to multitask
- Microsoft PowerPoint
- Customer service
- Detail oriented
- Documentation review
- Scheduling
- Typing
- Problem solving
- Empathy
- Patience
- Attentive to detail
- Salesforce
Timeline
customer service Rep/live chat agent
Amazon
02.2023 - 08.2023
Security Officer
Inner Parish Security
03.2019 - 04.2023
Customer service specialist/live chat agent
Walmart
07.2015 - 05.2019
Diploma -
John Ehret High School
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