Roquisha Jamison
Shreveport,LA
Summary
Driven customer service specialist with a strong background in data entry and management, maintaining accurate customer records to ensure compliance with industry standards. Proven track record of enhancing customer satisfaction through effective communication and swift issue resolution, achieving a retention rate increase of 15%. Skilled in utilizing CRM software and conducting data audits, ensuring high levels of accuracy and quality. Committed to delivering exceptional service, leveraging expertise to drive positive outcomes for both customers and the organization.
Overview
7
7
years of professional experience
Work History
Data Entry Customer Service Specialist
Cvs
11.2023 - 10.2025
- Maintained accurate and up-to-date customer records in the database, ensuring compliance with data entry standards.
- Provided timely and effective responses to customer inquiries, enhancing overall satisfaction and retention rates.
- Utilized CRM software to track customer interactions and resolve issues efficiently.
- Conducted regular audits of data entries to ensure quality and accuracy in customer information.
- Remote
customer service agent
Teleperformance
06.2021 - 06.2023
- Delivered exceptional customer service by addressing inquiries and resolving issues through phone interactions.
- Managed a high volume of incoming calls while maintaining quality service standards.
- Resolved complex customer complaints by employing problem-solving skills and product knowledge.
- Remote
Customer service representative
Conduent
02.2019 - 06.2021
- Conducted follow-up calls and surveys to gather feedback, contributing to continuous improvement in service quality.
- Processed customer orders and returns accurately, ensuring compliance with company policies and procedures.
- Resolved escalated customer complaints by employing active listening and problem-solving skills, achieving positive outcomes in challenging situations.
- Remote
Education
High School Diploma -
Ce Byrd HighSchool
Shreveport, LASkills
- High-volume call handling
- Multitasking
- Time management
- Customer support
- Effective communication
- Data accuracy
- Customer relationship management
- Data management
Timeline
Data Entry Customer Service Specialist
Cvs
11.2023 - 10.2025
customer service agent
Teleperformance
06.2021 - 06.2023
Customer service representative
Conduent
02.2019 - 06.2021
High School Diploma -
Ce Byrd HighSchool