Rosa Matz
Thibodaux
Summary
Dynamic professional with extensive experience at Academy Sports + Outdoors, specializing in customer relationship management and team collaboration. Demonstrated ability to solve problems effectively while maintaining a strong focus on detail, resulting in high customer satisfaction rates. Bilingual in Spanish, facilitating clear communication and prioritization of tasks to improve service quality and operational efficiency. The ability to transfer these skills into the graduate program for quality education.
Overview
3
3
years of professional experience
Work History
Team Member
Academy Sports + Outdoors
Thibodaux
04.2025 - Current
- Developed positive customer relationships through friendly greeting and excellent service.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Provided customer service support to ensure satisfaction.
- Collaborated with team members to achieve project milestones within set deadlines.
Barista
CC's Coffee House
Morgan City
05.2022 - 04.2025
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Described menu items to customers and suggested appealing products.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Education
Bachelor of Science - Kinesiology
Nicholls State University
Thibodaux, LA05-2027
Skills
- Fluent in Spanish
- Problem-solving
- Attention to detail
- Positive attitude
- Dependability and reliability
- Relationship building
- Task prioritization
- Team building
- Clear communication
- Time management
Languages
Spanish
Native/ Bilingual
Affiliations
- I enjoy reading, crocheting, and walking around, viewing nature.
- I love spending time with my friends and watching movies.
- I spend a lot of time with my family because family time is sacred.
Accomplishments
- I graduated high school as a Summa Cumme Laude.
- I received the Health Sciences award on graduation night.
- I was the captain of my soccer team, which allowed me to lead a team.
Timeline
Team Member
Academy Sports + Outdoors
04.2025 - Current
Barista
CC's Coffee House
05.2022 - 04.2025
Bachelor of Science - Kinesiology
Nicholls State University
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