Rosalind Henderson
BOSSIERCITY
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
27
27
years of professional experience
1997
1997
years of post-secondary education
Work History
Sales Associate
Dillard's
Bossier City
04.2025 - Current
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained visual merchandising standards to enhance product displays and store appearance.
- Processed transactions accurately using point-of-sale systems for customer purchases.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
Sales Associate
Nordstrom
Dallas
03.2022 - 09.2023
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained visual merchandising standards to enhance product displays and store appearance.
- Processed transactions accurately using point-of-sale systems for customer purchases.
- Engaged with customers to build rapport and ensure a positive shopping experience.
- Collaborated with team members to achieve daily sales goals and objectives.
Carhop Server
Sonic
Bossier City
08.2010 - 05.2022
- Delivered food and beverages to customers in a timely manner.
- Maintained cleanliness of service area and dining spaces.
- Took customer orders accurately using handheld devices.
- Assisted team members during peak hours for efficient service.
- Followed health and safety guidelines to ensure food safety compliance.
- Stocked supplies such as condiments, utensils, napkins, straws. in designated areas.
- Provided excellent customer service by addressing customer concerns promptly and efficiently.
- Ensured that all orders were accurate and complete before serving them to customers.
- Maintained knowledge of menu items, specials, promotions, pricing, and preparation methods.
- Took orders, relayed orders to kitchen staff, and served food items to guests in a timely manner.
Overnight Assistant Manager
QuikTrip
Dallas
02.2008 - 06.2010
- Supervised overnight operations ensuring store compliance with safety standards.
- Managed staff schedules and delegated tasks to optimize workflow efficiency.
- Trained new employees on customer service protocols and company policies.
- Conducted nightly cash reconciliation and ensured accurate financial reporting.
- Implemented merchandising strategies to enhance product visibility and sales.
- Managed merchandise returns and exchanges efficiently while minimizing losses.
- Resolved customer complaints quickly and effectively while maintaining a positive attitude.
- Tracked inventory levels daily to maintain accurate records of products sold.
Customer Service Manager
CompUSA
Dallas
08.1999 - 02.2008
- Managed customer inquiries and resolved issues efficiently.
- Trained team members on customer service best practices.
- Developed strategies to enhance customer satisfaction and loyalty.
- Conducted performance reviews for customer service staff members.
- Ensured compliance with company policies and procedures in service delivery.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Evaluated employee job performance and motivated staff to improve productivity.
Education
Haughton High School
Haughton , LA Skills
- Product recommendations
- Visual merchandising
- Point-of-sale systems
- Inventory management
Timeline
Sales Associate
Dillard's
04.2025 - Current
Sales Associate
Nordstrom
03.2022 - 09.2023
Carhop Server
Sonic
08.2010 - 05.2022
Overnight Assistant Manager
QuikTrip
02.2008 - 06.2010
Customer Service Manager
CompUSA
08.1999 - 02.2008
Haughton High School