Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Rosemary Nikkel

New Orleans

Summary

Professional with strong background in care coordination. Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.

Overview

9
9
years of professional experience

Work History

Lead Care Coordinator

DaVita Integrated Kidney Care
07.2022 - Current
  • Streamline workflows to improve operational efficiency for entire team.
  • Lead ad hoc training and shadowing for all care coordinators in our market.
  • Create supplemental training materials for new teammates.
  • Audit accounts for new teammates to ensure we maintain high-quality standards of documentation.
  • Complete special projects assigned by ROS and ROM
  • Recognitions/Awards: Team, GSD Core Pins; Employee of the Month April 2023

Lead IKCA

DaVita Integrated Kidney Care
07.2019 - 07.2022
  • Wrote IKCA SOP for Salesforce & Cerner
  • Audit accounts for all CKD IKCAs
  • Complete special projects assigned by ROM
  • Conducted employee onboarding, evaluations, and maintenance of employee records, including disciplinary actions
  • Conducted regular training sessions and team conference calls to optimize team performance.
  • Recognitions/Awards: Spark Graduate, Employee of the Month May 2019 & April 2022, Integrity, Team & Accountability Pins

Store Manager

7-11
11.2016 - 02.2019
  • Ensured store met or exceeded sales expectations.
  • Ordered and checked in products.
  • Reduced shrink by ensuring write offs were recorded, processed inventory, stopped internal and external theft.
  • Osha compliance of all employees and ensure their safety.
  • Trained and promoted employees.

Hospital Manager

Pet Partners
08.2016 - 11.2016
  • Streamline workflows to improve operational efficiency for entire team.
  • Create supplemental training materials for new teammates.
  • Audit accounts for new teammates to ensure we maintain high-quality standards of documentation
  • Hiring, training, reprimand of employees.
  • Ensure Customer Satisfaction
  • Safeguard Pet, Veterinarian Technicians, and Receptionists safety.

Education

High School Diploma -

Nimitz High School
Irving, TX
05-1996

Skills

  • Leadership and conflict resolution
  • Productivity & Performance Improvement
  • Exceptional verbal & written communication skills
  • Employee Retention
  • Training & Staff Development
  • Team Building
  • Time Management
  • Cisco Webex
  • Cerner
  • Kronos
  • Microsoft Suite
  • Microsoft Teams
  • Zoom
  • Salesforce
  • Concur
  • Case management
  • Documentation
  • Patient education
  • Organizational skills

Awards

Field Council 2022-2023, DaVita Core Value Award for Team, GSD, Integrity, Accountability, and Fun 2019-2023, Employee of the Month May 2019, April 2022, and April 2023, Promoted to Lead Care Coordinator for Aledade, 2023, CCR Complex Case Review Team 2023

Timeline

Lead Care Coordinator

DaVita Integrated Kidney Care
07.2022 - Current

Lead IKCA

DaVita Integrated Kidney Care
07.2019 - 07.2022

Store Manager

7-11
11.2016 - 02.2019

Hospital Manager

Pet Partners
08.2016 - 11.2016

High School Diploma -

Nimitz High School

Similar Profiles

CREATE PROFILE
Rosemary Nikkel