Roshell Anthony
Chalmette
Summary
Resourceful Client Service Coordinator, known for high productivity and efficient completion of tasks.Possess strong skills in client relationship management, problem-solving, and communication. Excel in teamwork, adaptability, and empathy to ensure outstanding client service and support. Ready to leverage abilities to contribute positively to team goals while maintaining focus on client satisfaction.
Overview
16
16
years of professional experience
Work History
Client Service Coordinator
Vetco Total Care
New Orleans
01.2023 - Current
- Checked in patients and gathered necessary information for accurate records.
- Scheduled appointments to optimize clinic workflow.
- Processed payments efficiently, ensuring accurate financial transactions.
- Maintained patient records to uphold compliance and confidentiality.
- Prepared prescriptions and communicated instructions clearly to patients.
- Certified patient information to support treatment decisions.
- Executed various administrative tasks to enhance operational efficiency.
Client Service Representative
MedVet
Metairie
03.2018 - 01.2023
- Assisted clients with inquiries and service requests at a specialty hospital.
- Managed client records using electronic health record systems for accuracy and efficiency.
- Educated clients about services, procedures, and pet care recommendations effectively.
- Maintained customer records in the database system.
- Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
Client Service Representative
Banfield Pet Hospital
Metairie
06.2009 - 03.2018
- Greet and check-in clients
- Answer telephones and transfer calls
- Escort clients and their pets to exam rooms
- Manage medical records, charts, reports and correspondence
- Discuss payment options and process payments
- Maintain a neat and clean lobby
Education
Trade in Medical Assisting -
PCI Health Training Center
Dallas, TX09.2007
Skills
- Electronic health records
- Precise record management
- Appointment scheduling
- Financial transaction processing
- Patient communication
- Customer relationship management
Timeline
Client Service Coordinator
Vetco Total Care
01.2023 - Current
Client Service Representative
MedVet
03.2018 - 01.2023
Client Service Representative
Banfield Pet Hospital
06.2009 - 03.2018
Trade in Medical Assisting -
PCI Health Training Center
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