RoShonna Powell
Natchitoches
Summary
Dedicated and certified Medical Assistant with 4+ years of experience in patient care, clinical procedures, and medical office operations. Skilled in phlebotomy, specimen collection, triage, administering injections, and supporting providers during exams and minor procedures. Strong ability to multitask in fast-paced environments while maintaining accuracy, professionalism, and compassionate patient care. Experienced in both clinical and administrative duties, including EMR documentation, scheduling, and patient education.
Medical professional prepared for this role, bringing valuable experience in clinical and administrative functions. Known for reliable support in patient care and effective communication with healthcare teams. Strong focus on collaboration and adaptability to meet changing priorities. Proficient in patient interaction, medical record management, and office support tasks.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
NRMC Women’s Health Center
01.2021 - Current
- Assist physicians and nurses during patient examinations, treatments, and minor surgical procedures.
- Prepare examination rooms by maintaining cleanliness and stocking required supplies.
- Accurately record patient vital signs (BP, temperature, pulse, respiratory rate).
- Administer medications under provider supervision.
- Perform basic laboratory tests, collect specimens, and process routine diagnostics.
- Prepare and maintain sterile equipment for procedures.
- Educate patients on medications, follow-up care, and preventive health practices.
- Document patient information accurately in electronic health record (EHR) systems.
Health Care Customer Service Represenative
Teleperformance
01.2020 - Current
- Managed complex customer inquiries, ensuring timely resolution and satisfaction.
- Collaborated with healthcare providers to streamline communication and enhance patient experiences.
- Developed training materials for new staff, improving onboarding efficiency and knowledge retention.
- Analyzed customer feedback to identify trends, driving improvements in service delivery protocols.
- Verified Insurance eligibility and coverage for patients.
- Took copayments and complied daily financial records.
Certified Medical Assistant (PRN/Floating)
Walk-In GYN Care
04.2021 - 01.2023
- Filled shifts as needed and provided support across various clinic functions.
- Took vital signs, collected specimens, administered medications, and assisted with patient care.
- Conducted pre-visit screenings to ensure accurate and updated patient information.
- Maintained detailed medical records, test results, and treatment notes.
Cashier / Customer Service
Academy Sports + Outdoors
10.2021 - 11.2021
- Provided customer service and processed transactions accurately.
Cashier
Walmart
05.2020 - 10.2020
- Delivered excellent customer service and handled cash/transactions.
Education
High School Diploma -
Atlanta High School
05.2020
Certified Medical Assistant - Nursing
American Training Center
Bachelor of Science - Biology
Northwestern State University of Louisiana
Natchitoches, LA12-2021
Skills
- Clinical Skills:
- Phlebotomy
- Venipuncture
- Specimen Collection/Processing
- Vital Signs
- Triage
- Patient Care
- Injections
- Lab Procedures
- Minor Procedure Assistance
- Care Plans
- Medical Terminology
- EMR Systems
- ICD-10
- Administrative Skills:
- Medical Scheduling
- Medical Records
- Documentation Review
- Data Entry
- Transcription
- Front Desk Operations
- Phone Etiquette
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Google Docs
- Organizational Skills
- Time Management
- Other Skills:
- Customer Service
- Leadership
- Training & Development
- Cash Handling
- Typing
- Computer Skills
- Driving
- Patient scheduling
- 47 wpm Typing Speed
- Consistently maintained high customer satisfactions ratings
- Medical terminology knowledge
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified Medical Assistant (CMA)
- Certified Medical Administrative Assistant
- Certified Phlebotomy Technician
- Certified Medication Aide
- CNA
- NRCMA
- BLS Certification
- CPR Certification
- AED Certification
- First Aid Certification
- Driver’s License
Timeline
Cashier / Customer Service
Academy Sports + Outdoors
10.2021 - 11.2021
Certified Medical Assistant (PRN/Floating)
Walk-In GYN Care
04.2021 - 01.2023
Medical Assistant
NRMC Women’s Health Center
01.2021 - Current
Cashier
Walmart
05.2020 - 10.2020
Health Care Customer Service Represenative
Teleperformance
01.2020 - Current
Certified Medical Assistant - Nursing
American Training Center
High School Diploma -
Atlanta High School
Bachelor of Science - Biology
Northwestern State University of Louisiana