Roxanne Lapoint-Guerin
Metairie
Summary
Dedicated administrative professional adept at enhancing team performance in fast-paced environments. Proven ability to streamline operations and improve communication between departments, ensuring efficiency and timely project completion. Committed to providing exceptional customer service and fostering positive experiences.
Overview
14
14
years of professional experience
Work History
Senior Administrative Assistant
Tulane University
New Orleans
08.2024 - Current
- Coordinated travel arrangements for executive staff, ensuring timely and cost-effective itineraries.
- Provided administrative support to senior management team.
- Managed inventory of office supplies, placing orders promptly to maintain uninterrupted office operations.
- Streamlined communication between departments by organizing regular meetings and updates.
- Compiled data from various sources into organized reports to support decision-making.
- Provided technical assistance to computer users within the organization.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
Secretary
Ochsner Medical Center
New Orleans
08.2020 - 08.2024
- Coordinated communications by managing calls, responding to emails, and interfacing with clients to ensure effective information flow.
- Scheduled meetings and sent invitations specifying time and location.
- Drafted agendas and meeting notes to facilitate collaboration and streamline discussion processes.
- Maintained organized filing system of paper and electronic documents.
- Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
- Greeted visitors and directed to appropriate location or person.
- Delivered exceptional customer service through direct communication with leaders and team members.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Ordered office supplies to purchase items and maintain appropriate levels.
- Provided administrative support to marketing team, contributing to timely project completions.
Supervisor
Morrison
New Orleans
01.2019 - 08.2020
- Directed and motivated team of four feeding a hospital of over 3,000 employees.
- Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
- Monitored employee performance and safety, retrained staff to address issues and enhance productivity.
- Established and enforced clear goals to keep all employees on the same level and working collaboratively.
- Identified and resolved performance and personnel issues affecting team dynamics and operational efficiency.
- Assessed training needs and delivered ongoing training to ensure staff skill development and compliance.
- Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives.
- Monitored manufacturing variances to achieve quality improvement while resolving product process and problems.
- Coached and mentored four staff members by offering constructive feedback and asking about long-term career growth goals.
- Collaborated with program administrators in preparation of budget and development of program policy goals.
Lead Supervisor/Office Administrative Assistant
Big Lots
Harahan
09.2018 - 01.2019
- Supervised the furniture department with over 30 employees.
- Communicated daily schedule and delegated work to employees.
- Monitored daily operations to ensure quality standards and adherence to work order specifications.
- Enforced rules and procedures to ensure accuracy, efficiency, and safety compliance.
- Trained new hires on company policies and procedures to facilitate smoother onboarding.
- Conducted regular team meetings to discuss goals, objectives, and strategies for success.
- Collected key performance indicator metrics, analyzed results and offered process improvement recommendations based on data.
- Documented timecard data, maintenance logs and production logs.
Manager
rue21
Harahan
11.2012 - 09.2018
- Led employee performance reviews, identifying improvement strategies tailored to each team member.
- Oversaw personnel recruitment, performance and scheduling.
- Collaborated with staff to enhance customer satisfaction, streamline procedures, and contribute to profitability.
- Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflows by 68%.
- Trained and mentored new employees, enhancing team performance and achieving daily performance objectives.
- Trained current employees on additional job positions to maintain coverage of roles at all times.
- Coordinated and launched grand openings for new stores and shut downs.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Led monthly district conference calls with all team members to update and align sales objectives.
Education
Bachelor of Arts - Administrative Assistant
Stratford Career Institute
Vermont, IL05-2024
High School Diploma -
Lafayette High School
Lafayette, LA01-2009
Skills
- Calendar Management
- Calendar coordination
- Office organization
- Planning coordination
- Event planning
- Customer service
- Process improvement
- Team management
- Team building
- Leadership
- Communications
- Conflict resolution
Timeline
Senior Administrative Assistant
Tulane University
08.2024 - Current
Secretary
Ochsner Medical Center
08.2020 - 08.2024
Supervisor
Morrison
01.2019 - 08.2020
Lead Supervisor/Office Administrative Assistant
Big Lots
09.2018 - 01.2019
Manager
rue21
11.2012 - 09.2018
Bachelor of Arts - Administrative Assistant
Stratford Career Institute
High School Diploma -
Lafayette High School