Roy Spence
Winnfield
Summary
Dynamic leader with a proven track record at Brookshire Grocery Company, excelling in sales leadership and people management. Elevated brand presence and achieved a 98% mystery shop score through innovative merchandising and exceptional team collaboration. Skilled in inventory control and retail management, adept at fostering relationships and driving store operations to new heights.
Overview
28
28
years of professional experience
Work History
Store Director
Brookshire Grocery Company
01.2023 - Current
- Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Optimized merchandising layouts based on shopper insights and market trends leading to enhanced product visibility.
- Directed a team of approximately 40 employees to meet needs of customer base by providing customer service excellence
- Ran daily financial reports and various analytical reports to maintain cash office efficiency through Daily Cash reconciliation
- Averaged 98 % on mystery shops performed to evaluate store conditions and customer service
Store Manager
Tractor Supply Company
05.2022 - 01.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided legendary customer service to customers, by our team engaging and delivering on the very core foundation of TSC, GURA (Greet, Uncover, Recommend, Ask)
Store Manager
Mac’s Supermarket
01.1997 - 05.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
Education
Associate - General Studies
Northwestern State University of Louisiana
Natchitoches, LA05.2006
Skills
- Sales leadership
- Vendor relationship development
- Brand awareness
- Staff leadership
- People management
- Store operations
- Merchandise planning
- Retail management
- Inventory oversight
- Inventory control
- Store opening and closing
Timeline
Store Director
Brookshire Grocery Company
01.2023 - Current
Store Manager
Tractor Supply Company
05.2022 - 01.2023
Store Manager
Mac’s Supermarket
01.1997 - 05.2022
Associate - General Studies
Northwestern State University of Louisiana
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