Ruby Metoyer

I started off my Amazon career as a decanter, and I quickly realized that I wanted to learn more about Amazon and their different roles. So I became a Learning Ambassador. While in this role, I trained management from different sites who came to SHV1 to train for ORF4. I trained them in decanting and on the Single Asin Pallet line (SAP). I've completed Day 1 and Day 2 training sessions for newly hired associates, as well as retraining associates. Roles I'm currently trained in are Consolidation, Decant, Inventory Control Quality Assurance (ICQA), The Single Asin Pallet line (SAP). And the new Universal Receive Sort machines (URS).

• Delivered feedback using positive reinforcement techniques to encourage, motivate and build confidence in associates.
• Supported managers in identifying employee training needs and skill gaps.
• Promoted a positive learning culture through encouragement and feedback initiatives.
• Follow all safety requirements, and report safety concerns through Dragonfly.
• Always at the required standard rate, or above.

I started off as a cashier, where I was in charge of cashing checks, paying jackpots, and printing playing cards. I wanted something more, so after three months, I became a trainer. In this role, I was in charge of training new associates in customer service, as well as the entirety of the job.

• Assisted in developing training materials for new employees.
• Facilitated orientation sessions for incoming staff members.
• Provided constructive feedback and positive reinforcement to keep trainees motivated.
• Observed training sessions to ensure adherence to company standards.
• Trained newly hired top talent to fill key positions and maximize productivity.

During my time at the Horseshoe Casino, I also worked in the sales department, maintained and filled the ATMs, bartended, worked in the restaurant, and also worked in soft count (verifying the funds of the casino).

• Ensured accuracy of data entry into the computer system for all transactions processed at the counter or ATM machine.
• Monitored gaming funds to maintain security and compliance standards.
• Assisted in training new staff on banking procedures and protocols.
• Maintained organized records of all financial transactions and reports.
• Completed thorough and accurate documentation for money movements, deposits or withdrawals.