Dynamic Parts Support Advocate at Cummins with a proven track record in research proficiency and effective communication. Skilled in utilizing advanced systems for parts research, I excel in building trust and relationships with customers. My attention to detail and problem-solving abilities have consistently enhanced customer satisfaction and streamlined order processes.
Assisted customers & dealers via phone and email with price and availability, research, and order placement.
Used a variety of computer systems for parts research, and P&A.
Systems include:
BMS, IMS, Webparts, GOMS, Windchill, & Quickserve.