Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Cullick

Bossier City

Summary

Dynamic Parts Support Advocate at Cummins with a proven track record in research proficiency and effective communication. Skilled in utilizing advanced systems for parts research, I excel in building trust and relationships with customers. My attention to detail and problem-solving abilities have consistently enhanced customer satisfaction and streamlined order processes.

Overview

13
13
years of professional experience

Work History

Parts Support Advocate

Cummins
05.2017 - 05.2025

Assisted customers & dealers via phone and email with price and availability, research, and order placement.

Used a variety of computer systems for parts research, and P&A.

Systems include:

BMS, IMS, Webparts, GOMS, Windchill, & Quickserve.


  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Delivered friendly service and offered expert support in every interaction.

Installation Technician

Multiband
03.2012 - 05.2016
  • Installed DirecTV equipment to customers homes and troubleshot signal and equipment issues.
  • Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
  • Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.

Education

Associate of Science - Criminal Justice

Career Technical College
Shreveport, LA

GED -

Captain Shreve High School
Shreveport, LA

Skills

  • Research proficiency
  • Team collaboration
  • Reliability
  • Written communication
  • Attention to detail
  • Time management
  • Effective multitasking
  • Building trust and relationships
  • Teamwork and collaboration
  • Problem-solving abilities
  • Effective communication
  • Organizational skills

Timeline

Parts Support Advocate

Cummins
05.2017 - 05.2025

Installation Technician

Multiband
03.2012 - 05.2016

Associate of Science - Criminal Justice

Career Technical College

GED -

Captain Shreve High School
Ryan Cullick