Ryan Fonseca
Ponchatoula
Summary
Experienced account manager with several-year history in sales and account development. Adept at leveraging people skills and business acumen to develop customized solutions and approaches that achieve successful results.
Overview
7
7
years of professional experience
Work History
Senior Account Manager
Netchex
Covington
01.2025 - Current
- Presidents Club 2025: YTD Sales finishing at 238% sourcing $318k in annual revenue.
- Developed long-lasting client relationships by providing exceptional customer service and support in the automotive industry.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Provided extensive support in sales, technical and business areas to key accounts.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
Client Success Manager
Netchex
12.2022 - 12.2024
- Presidents Club qualifier in 2023
- Conducted regular reviews of account performance, identifying opportunities for upselling and expansion of services.
- Reached out to accounts regularly to check on needs, understanding business operations and offer services.
- Served as the primary point of contact between clients and company personnel, facilitating effective communication channels.
Sales Development Representative
Netchex
09.2020 - 11.2022
- Hunt and prospect new business in a variety of territories
- Analyzed performance metrics to assess effectiveness of sales initiatives.
- Tracked progress against goals using CRM software programs such as Salesforce.
- Became Team Lead in May 2022 and supervised 3 team members and organized strategies to gain business of potential prospects.
- Identified and contacted potential customers through cold calling, email campaigns, and social media outreach.
- Sales Development Rep of the year 2021
Outside Account Manager
Jim Carey Distribustion Co.
07.2019 - 09.2020
- Managed territory on all alcohol and beverage sales
- Negotiate building displays, record inventory in all accounts, and maintain relationships with all clients.
Patient Access Representative
North Oaks Heath System
02.2019 - 07.2019
- Created new patient accounts in EMR system as needed.
- Collected co-pays and other payments from patients at time of service.
- Greeted patients and visitors in a courteous and professional manner.
- Assisted with scheduling outpatient appointments.
- Verified insurance coverage for services provided by the facility.
Education
Bachelor's in Science -
Southeastern Louisiana University
Hammond, LA12.2017
Skills
- ROI understanding
- Client Relationship Management
- Proficient in Salesforce, Salesloft, ChurnZero
- Revenue Generation
- Cross-selling strategies
- Partnership development
- Business Development
References
References available upon request.
Timeline
Senior Account Manager
Netchex
01.2025 - Current
Client Success Manager
Netchex
12.2022 - 12.2024
Sales Development Representative
Netchex
09.2020 - 11.2022
Outside Account Manager
Jim Carey Distribustion Co.
07.2019 - 09.2020
Patient Access Representative
North Oaks Heath System
02.2019 - 07.2019
Bachelor's in Science -
Southeastern Louisiana University